Stephanie Beatson
Auckland,AUK
Summary
Customer service consultant with extensive experience in resolving customer inquiries and concerns. Demonstrated problem-solving skills and ability to build strong relationships with diverse clientele. Achievements include improved customer satisfaction and increased retention rates through exceptional service delivery.
Overview
10
10
years of professional experience
Work History
Waitress
Szimpla Gastro Bar
Auckland Airport, Auckland
07.2025 - Current
- Managed table assignments and ensured timely service to guests.
- Provided excellent customer service in a fast-paced bar environment.
- Developed positive relationships with regular customers through friendly conversation.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Answered questions about menu items, ingredients, and pricing.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Customer Service Consultant, Sales and Retention
Tower Insurance
Auckland CBD
07.2022 - 06.2025
- Conducted domestic insurance sales encompassing house, contents, car, boat, motorbike, caravan, and motorhome.
- Cross-sold multi-policy discounts by educating customers on associated benefits.
- Leveraged active listening skills to identify hidden customer needs during policy modifications.
- Handled customer inquiries via multiple communication channels such as phone, email, and digital platforms.
- Improved billing navigation and resolved issues promptly.
- Consolidated duplicate customer accounts to improve service delivery.
- Processed policy transfers between owners or entities seamlessly.
- Developed proficiency in insurance systems like EIS, Ignite, Speedscan, and Smartcomms.
- Utilized various software and tools to streamline processes and optimize performance.
Senior Bartender, Mixologist, Waitress
Deco Eatery
Titirangi
10.2020 - 07.2022
- Created a recipe book for mocktails and cocktails on menu.
- Came up with own cocktail ideas, as well as creating own cocktail on the drinks menu.
- Gained knowledge of Turkish foods and drinks.
- Trained new bar staff correctly and efficiently.
- Upsold drink specials of my creation.
Senior Bartender, Barista, Acting Manager
Grangers Taphouse and Kitchen
Half moon bay
02.2017 - 10.2020
- Upheld cleanliness standards within bar environment for optimal guest satisfaction.
- Oversaw junior staff operations, fostering teamwork and ensuring proper breaks for optimal service.
- Managed financial transactions daily, completing cash-ups accurately to gain owner confidence.
- Secured LCQ certification in June 2019, expanding responsibilities and enhancing service quality.
- Implemented food and beverage promotions that increased guest engagement and enriched dining experiences.
- Ordered bar produce, optimizing inventory levels.
- Delivered exceptional coffee service through proficient machine operation.
- Efficiently handled bar orders during peak times while maintaining service quality.
Education
NCEA Level 1 And 2 - English, Mathematics, Early childhood, Travel and tourism, Horticulture
Avondale College
Auckland06-2016
Skills
- Multi-tasking skills
- Tech savvy
- Confidence in learning new systems
- Team leadership
- Polite phone manner
- High attention to detail and accuracy
- Strong written and verbal communication skills
- Customer information protection
- Problem-solving techniques
- Time management
Timeline
Waitress
Szimpla Gastro Bar
07.2025 - Current
Customer Service Consultant, Sales and Retention
Tower Insurance
07.2022 - 06.2025
Senior Bartender, Mixologist, Waitress
Deco Eatery
10.2020 - 07.2022
Senior Bartender, Barista, Acting Manager
Grangers Taphouse and Kitchen
02.2017 - 10.2020
NCEA Level 1 And 2 - English, Mathematics, Early childhood, Travel and tourism, Horticulture
Avondale College