Stephanie Brown
Summary
Dynamic professional with a proven track record in customer service and inventory management, notably at the Salvation Army Family Store. Excelled in relationship building and staff management, significantly enhancing customer satisfaction and operational efficiency. Skilled in leveraging product knowledge for impactful promotions, demonstrating a keen ability to meet diverse client needs and drive sales.
Professional retail worker with comprehensive experience in providing exceptional customer service and ensuring smooth store operations. Reliable team player known for flexibility and focusing on achieving sales goals. Skilled in inventory management and fostering positive customer interactions.
Overview
37
37
years of professional experience
Work History
Shop Assistant
Salvation Army Family Store
04.2022 - 11.2023
- Completed daily tasks accurately and on-time to support shop needs.
- Checked incoming orders and organized new stock.
- Helped managers with daily checklists and last-minute requirements.
- Organized shelves to remove slow moving items and add new merchandise.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Assisted in training new hires on store procedures, policies, and product knowledge.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
Sales Rep
Jayden Food Concepts
04.2003 - 04.2007
- Expanded customer base through cold calling, networking, and relationship building with all walks of life.
- selling top taste chicken systems within the hotel,dairy,and food outlet shops.
Sales Representative
Guardian Newspaper
03.2001 - 04.2003
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Expanded customer base through cold calling, networking, and relationship building.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Florist
Self-employed
10.1986 - 03.2001
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Prepared potted plants and bouquets based on customer requirements.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Collaborated with clients to design custom floral arrangements for weddings, events, and special occasions.
- I employed several staff during this time and also was secretary/treasurer regional for Teleflora, organising and helping organise numerous conferences for the group.
Education
Floristry Diploma - Floristry
Professional Florist Association
New Zealand10-1998
Skills
- Customer service
- Cash handling
- Product knowledge
- Inventory management
- Relationship building
- Store maintenance
- Stock replenishment
- Safety procedures
- Product promotions
- Staff Management
Timeline
Shop Assistant
Salvation Army Family Store
04.2022 - 11.2023
Sales Rep
Jayden Food Concepts
04.2003 - 04.2007
Sales Representative
Guardian Newspaper
03.2001 - 04.2003
Florist
Self-employed
10.1986 - 03.2001
Floristry Diploma - Floristry
Professional Florist Association
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