Stephanie Devaraj
Auckland,AUK
Summary
Customer consultant/ Customer service representative / telemarketing
Overview
5
5
years of professional experience
Work History
Customer Service Representative
VTNZ
11.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call centre processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers with warrant of fitness , processing MVR forms and enquires regarding vehicle licensing.
Customer Loyalty Agent
Accor Plus
02.2023 - 06.2023
Crew Memeber
Tank Juice
06.2022 - 12.2022
Crew Memeber
Burger Fuel
01.2022 - 05.2022
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
Telemarketer
New Zealand Asist
02.2020 - 03.2021
- Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
Crew Memeber
Pita Pit
05.2019 - 11.2019
Education
Bachelor of Commerce - Marketing And Sales
Auckland University of Technology
Auckland, NZ03.2025
High School Diploma -
Pakuranga College
Auckland, NZ11.2021
Skills
- Account updating
- Information Security
- Consultative Sales
- Data Collection
- Data Entry
- Paperwork Processing
- Product Knowledge
- Call Management
- Active Listening
- Service Upselling
- Recordkeeping strengths
- Order Processing
- Money handling abilities
Timeline
Customer Service Representative
VTNZ
11.2023 - Current
Customer Loyalty Agent
Accor Plus
02.2023 - 06.2023
Crew Memeber
Tank Juice
06.2022 - 12.2022
Crew Memeber
Burger Fuel
01.2022 - 05.2022
Telemarketer
New Zealand Asist
02.2020 - 03.2021
Crew Memeber
Pita Pit
05.2019 - 11.2019
Bachelor of Commerce - Marketing And Sales
Auckland University of Technology
High School Diploma -
Pakuranga College