Stephanie Hancy
Kaitaia,NTL
Summary
Reliable and compassionate person with experience in customer service, retail and beauty services. I am confident working independently and as part of a team, with strong communication, organisation and interpersonal skills. I enjoy supporting and motivating others and am keen to develop my experience in the health, wellbeing and community support sector. I am a quick learner, approachable and committed to treating people with respect and understanding.
Overview
12
12
years of professional experience
Work History
Kaiawhina
THMCT (Te Hautawa Maori Charitable Trust)
Kaitaia , Kaitaia
08.2024 - 01.2025
- Managed client bookings and maintained accurate client records in organisation's system
- Contacted clients by phone regarding appointments
- Communicated appointment details to ACC, ensuring clients were informed about their rights and options
- Prepared weekly lunches for clients, enhancing their overall service experience
- Communicated with clients in a friendly, respectful and professional manner
- Supported the day to day running of the service and worked as part of the team
Teacher's Aide Volunteer
Pukepoto Primary School
Pukepoto, Kaitaia
05.2018 - 01.2019
- Assisted teachers in lesson preparation and classroom organization.
- Supported students with individual learning needs and classroom activities.
- Assisted teachers with classroom management and student engagement activities.
- Supported individual students with learning challenges in various subjects.
- Prepared instructional materials for daily lessons and activities.
Beauty Assistant
VIVA Beauty
Kaitaia
01.2016 - 09.2016
- Greeted customers upon arrival at salon and spa, answered questions regarding services offered, scheduled appointments as necessary.
- Helped maintain a clean and organized work area by stocking shelves and tidying up after each client.
Retail Worker
Bells Produce LTD
Kaitaia , Kaitaia
08.2012 - 09.2014
- Assisted customers in selecting fresh produce and answering product inquiries.
- Maintained cleanliness and organization of the sales floor and storage areas.
- Operated cash registers to process customer transactions efficiently.
- Stocked shelves with fruits and vegetables, ensuring proper rotation.
- Collaborated with team members to fulfill daily inventory tasks effectively.
Education
Papa Reo (Level 1) - Te Reo Māori
Te Wānanga O Aotearoa
11.2023 - 05.2024
Skills
- Customer service
- Multitasking
- Supporting and motivating others
- Computer skills
- Teamwork and collaboration
- Good communication skills
- Client management
- Appointment scheduling
- Data entry
- Customer engagement
- Office administration
Timeline
Kaiawhina
THMCT (Te Hautawa Maori Charitable Trust)
08.2024 - 01.2025
Papa Reo (Level 1) - Te Reo Māori
Te Wānanga O Aotearoa
11.2023 - 05.2024
Teacher's Aide Volunteer
Pukepoto Primary School
05.2018 - 01.2019
Beauty Assistant
VIVA Beauty
01.2016 - 09.2016
Retail Worker
Bells Produce LTD
08.2012 - 09.2014