Stephanie MacKenzie

• Analyzed designs/plans and performed accurate cost analysis.
• Liaised with Sales Reps on residential and commercial projects.
• Constructed estimates ranging from $500 to $2,000,000 for Residential buildings both new and existing.
• Constructed estimates for small commercial projects such as shopfronts, Auto Doors, Pivot doors.
• Quickly and accurately answered questions, suggested effective solutions and resolved issues to increase customer satisfaction.
• Train all new estimators and helped with new sales rep training.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Maintained up-to-date knowledge of product.
• Organized day to day installations for 4 teams of 2 men.
• Organized day to day appointments for onsite measures.
• Assisted Sales team with quotations and sales call when required.
• Created purchase orders.
• Administration - Including invoicing, money handling, debt collection.
• Answered 50+ customer calls and email enquires per day.

Reference:

Robyn Gibbard - 09 927 3000

Claire Modigh - 09 927 3000

• Checked import and export documentation to determine cargo contents and classified goods.
• Entered shipping information into computer system.
• Directed delivery trucks to shipping doors or designated areas.
• Carried out day-day-day duties accurately and efficiently.
• Maintained energy and enthusiasm in fast-paced environment.
• Liaised with MAF officers to check import freight.
• Assisted with unloading and loading of shipping containers.

Reference:

Adrian Ediss - 09 828 3259

Paul Dower - 09 828 3259

• Checked import and export documentation to determine cargo contents and classified goods.
• Arranged MAF inspections & fumigations.
• Entered shipping information into computer system.
• Directed delivery trucks to designated areas.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.