Stephanie Nguyen
Christchurch,Christchurch
Summary
I have more than thirteen years' experience in front-line customer service and cost management. I worked as Medical Secretary for 5 years in the French-Vietnamese International Hospital in Vietnam. I decided to study abroad to gain more life experience, for more than eight years in New Zealand, I worked in Hospitality and Retail. Currently, I am doing a Quantity Surveying course.
I am meticulous, attention to detail, proactive mindset, hard-working employee, and honest. I expert with developed aptitude for customer services and negotiation abilities. Strong analytical and problem-solving skills. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Remanufacturing Staff
Medsalv( Medical Equipment Manufacturer)
, Christchurch
03.2022 - 05.2023
- Collaborated with other departments to ensure efficient workflow processes.
- Conducted regular meetings with staff to discuss progress, challenges, and opportunities for improvement.
- Ensured that employees followed established safety protocols at all times.
- Managed inventory levels by monitoring stock levels and ordering supplies when needed.
Restaurant Manager
Zaffron Restaurant
, Christchurch
02.2020 - 03.2022
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Assistant Restaurant Manager
Group of Siam Cuisine Restaurant
, Christchurch
01.2018 - 11.2019
- Ensured compliance with health and safety regulations.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of sales transactions and other financial information.
- Developed marketing strategies to attract new customers.
- Implemented systems to track labor costs, product waste, and customer satisfaction ratings.
Medical Secretary
French-Vietnamese International Hospital
, Ho Chi Minh, Viet Nam
11.2011 - 02.2016
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Prepared patient charts for physicians prior to appointments, including updating existing information.
- Scheduled laboratory tests, imaging studies and other procedures as requested by the physician.
- Coordinated referrals between primary care physicians and specialists as required.
- Processed payments for co-pays or services rendered using computerized billing software programs.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Completed relevant insurance and other claim forms.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
Education
Diploma - Quantity Surveying
Ara Institute
Christchurch, NZ01-2025
Graduate Diploma - Business
EDENZ Colleges
Auckland, NZ01-2017
Bachelor of - Business Administration
Hung Vuong University
Ho Chi Minh, Viet Nam01-2011
Skills
- Problem-Solving
- Great team player
- Organization and Time Management
- Customer Service
- Computer Skills
- Training & Development
Interests
- Films
- Hiking
- Baking
- Piano
- Tennis
Certification
- Full driver license
- First Aid
- Certified Manager Certificate
- Certified CRM
References
References available upon request.
Timeline
Remanufacturing Staff
Medsalv( Medical Equipment Manufacturer)
03.2022 - 05.2023
Restaurant Manager
Zaffron Restaurant
02.2020 - 03.2022
Assistant Restaurant Manager
Group of Siam Cuisine Restaurant
01.2018 - 11.2019
Medical Secretary
French-Vietnamese International Hospital
11.2011 - 02.2016
Diploma - Quantity Surveying
Ara Institute
Graduate Diploma - Business
EDENZ Colleges
Bachelor of - Business Administration
Hung Vuong University
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