Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Pauta

Taita,WGN

Summary

Dedicated and customer-focused worker with a years of experience delivering exceptional service in fast-paced environments. Adept at maintaining high standards of cleanliness, efficiency, and customer satisfaction. Skilled in handling guest inquiries, resolving complaints, and creating a welcoming atmosphere. Proficient in multitasking, problem-solving, and working collaboratively with diverse teams to ensure seamless operations. Committed to upholding company values and exceeding guest expectations.

Key strengths: attention to detail, strong interpersonal communication, and adaptability in dynamic hospitality settings.

Ready to bring enthusiasm and professionalism to enhance the guest experience.

Overview

7
7
years of professional experience

Work History

Hospitality Attendant

Bluebridge Straitnz
11.2023 - Current
  • Exceptional customer service is crucial in hospitality attendant. Demonstrating the ability to exceed customer expectations, handle complaints professionally, and provide a positive guest experience is essential.
  • Strong verbal and written communication is vital for interacting with customers, colleagues, and management. Clear and effective communication helps us prevent misunderstandings and improves guest satisfaction.
  • Being able to handle unexpected issues, from guest complaints to logistical challenges, quickly and efficiently, is a key part of the job.
  • Hospitality attendant and working in vessels requires working closely with others in fast-paced environments. Showing that you can collaborate effectively and maintain a positive team atmosphere is valuable. Working on a vessel means collaborating with a small team in close quarters. Emphasize our ability to work effectively with colleagues and maintain strong communication and collaboration, even under pressure.
  • Being able to handle unexpected issues, from guest complaints to logistical challenges, quickly and efficiently, is a key part of the job. Being at sea means you need to solve problems with limited resources, as supplies and help may be far away. This skill shows your ability to think on your feet and find creative solutions to guest or operational issues.
  • Managing cabins for cleanliness, comfort, and guest satisfaction is often part of the role. Emphasize your ability to maintain high standards of hygiene and attention to guest preferences.
  • Adjusting to the constantly changing environment onboard, such as long hours, unexpected schedules, or changes in guest needs. Willingness to perform a wide variety of tasks as required.
  • Ability to work with people from diverse backgrounds, both guests and colleagues. Vessels host international and national guests , requiring you to be aware of cultural preferences and communication differences. Highlight our experience working with diverse guests and catering to various cultural norms.
  • .Experience in serving food and beverages, bartending, or assisting with meal service. Knowledge of food safety and handling procedures.
  • The ability to manage multiple tasks simultaneously, such as handling several customers, managing reservations, or overseeing operations, is a core skill. On a vessel, you often need to handle multiple responsibilities, such as serving meals, assisting with housekeeping, and ensuring guest satisfaction. Demonstrating your ability to manage time and tasks efficiently is key.
  • Hospitality is a dynamic industry, and being able to adapt to changes, whether it's in schedules, guest needs, or workplace environments, is a huge asset.

Nail Technician

Lustre
07.2021 - 10.2022

Building relationships with clients and ensuring they feel comfortable and satisfied with services is a key part of being a successful nail tech. Emphasize the ability to provide a welcoming and professional client experience.

  • Managing multiple clients and adhering to appointment schedules efficiently is essential in a busy salon environment. The ability to deliver quality work within tight timeframes is a valuable skill.
  • Successful nail techs excel at consulting with clients to understand their preferences and delivering personalized treatments. Showcase the ability to listen to client needs and offer tailored services.
  • Whet it's her managing a difficult nail condition or dealing with unexpected product issues, nail techs must find solutions quickly. Highlight your ability to troubleshoot and handle challenges effectively.
  • Working with clients requires patience, especially when handling intricate designs or catering to clients with specific needs. Demonstrate our ability to stay calm and patient, providing excellent care throughout the process.

Cleaner

Amanda's Halo Commercial Cleaner NZ LTD
03.2018 - 06.2022
  • Cleaners must ensure that spaces are thoroughly cleaned and sanitized. This requires noticing small details that others might overlook, such as hidden dirt or dust.
  • Cleaning often involves completing tasks within a specific timeframe. Highlight our ability to manage time efficiently, ensuring all tasks are completed by the deadline without compromising quality.
  • Cleaners have to plan and prioritize tasks to ensure areas are cleaned in an efficient and logical order. Organizational skills help you work methodically and ensure nothing is missed.
  • Cleaning can involve tackling unexpected issues, such as tough stains, equipment malfunctions, or specific client requests. Demonstrate our ability to find effective solutions to problems on the spot.
  • Cleaning schedules can vary, and tasks may change based on client needs. Emphasize our flexibility in handling different responsibilities and adjusting to new environments or last-minute requests.


Education

Certificate in Flight Attending And Aviation - Tourism

NZ School of Tourism
Wellington, NZ
11-2023

High School Diploma -

Hutt Valley High School
Lower Hutt, NZ
11-2022

Skills

  • Customer Service
  • Strong work ethic
  • Personal grooming
  • Cleaning and sanitizing
  • Supply restocking
  • Teamwork and collaboration
  • Problem-solving skills
  • Time management

  • Multitasking
  • Reliability
  • Customer satisfaction
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility

Timeline

Hospitality Attendant

Bluebridge Straitnz
11.2023 - Current

Nail Technician

Lustre
07.2021 - 10.2022

Cleaner

Amanda's Halo Commercial Cleaner NZ LTD
03.2018 - 06.2022

Certificate in Flight Attending And Aviation - Tourism

NZ School of Tourism

High School Diploma -

Hutt Valley High School
Stephanie Pauta