Stephanie Te Ohaere
Manutuke,GIS
Summary
Customer-focused professional with extensive experience in customer service and contact center environments. Skilled in effective communication, problem-solving, and quickly adapting to new systems. Committed to maintaining organization and reliability while ensuring clients feel valued and supported. Brings a proactive attitude and a willingness to learn and collaborate in fast-paced settings.
Overview
10
10
years of post-secondary education
5
5
years of professional experience
Work History
Account manager/Route Sales Representative
Spark NZ Ltd headquarters
Auckland CBD, Auckland
10.2020 - 07.2025
Managed enterprise accounts at Spark NZ headquarters, building trusted client relationships.
- * Managed portfolio of corporate affiliate accounts, delivering tailored support to enhance client satisfaction.
* Cultivated strong relationships with customers through regular contact, gaining insights into their evolving business needs.
* Identified and recommended suitable products and service solutions aligned with individual customer needs.
* Prepared, renewed and managed customer contracts.
* Troubleshot account and service issues and worked through problems to find practical solutions.
* Managed multiple accounts while working to targets, deadlines and service expectations.
* Used strong communication, organization and problem-solving skills in a fast-paced environment
Education
Certificate in Community Skills - Community Skills
Unitec
Mt Albert , Auckland 02.2018 - 11.2026
Certificate in Communications
Unitec
02.2020 - 11.2020
Skills
- Account management
- Client relations
- Customer service
- Contract administration
- CRM software
- Problem solving
- Schedule management
- Written communication
- Report writing
- Persuasive communication expertise
- Effective communication
- Conflict resolution
- Internet savvy
- Community outreach
- Outbound telephone marketing
References
References available upon request.
Referee
Accounts and sales Manager:
Sonseerahray Isaako
Email: Sonseerahrayisaako@gmail.com
Phone: 029 129 3331
Timeline
Account manager/Route Sales Representative
Spark NZ Ltd headquarters
10.2020 - 07.2025
Certificate in Communications
Unitec
02.2020 - 11.2020
Certificate in Community Skills - Community Skills
Unitec
02.2018 - 11.2026