Stephanie Townsend
Christchurch,CAN
Summary
I am a reliable candidate with strong organisational skills and a good sense of humor. I am eager to take on extra tasks to help achieve team objectives with a positive mindset.
Overview
19
19
years of professional experience
Work History
Export Manager
Compass Global Logistics Ltd
01.2016 - Current
- Accelerated revenue growth with the development and implementation of effective export strategies.
- Enhanced customer satisfaction by providing exceptional support and resolving issues promptly.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Coordinated with shipping and transport companies on behalf of clients.
- Advised customers on transportation options, types of carriers or shipping routes.
- Insured cargo against loss, damage or pilferage.
Export Coordinator
MOL Shipping Company
03.2005 - 12.2015
- Managed a high volume of export orders, prioritizing tasks effectively to meet tight deadlines.
- Facilitated clear communication between suppliers, customers, and transportation providers, ensuring all parties were well-informed throughout the export process.
- Coordinated closely with finance teams to ensure accurate invoicing of clients while adhering to contracts in place .
- Managed load lists for shipping vessels each Wednesday and Friday.
- Prepared and assembled documents to facilitate exports.
- Followed up with customers to resolve inquiries.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Prepared and submitted reports on import and export activity to management.
- Provided tracking information to enable clients to monitor progress of shipments.
Education
Diploma Human Resource Management -
Christchurch Polytechnic
Christchurch, CAN09.2001
Skills
- Office Administration
- Documentation Management
- Freight forwarding experience
- Client relationship management
- Shipment Scheduling
- Data Entry
- Transportation Coordination
- Customer Assistance
- Accounts - Invoicing and receipting
Timeline
Export Manager
Compass Global Logistics Ltd
01.2016 - Current
Export Coordinator
MOL Shipping Company
03.2005 - 12.2015
Diploma Human Resource Management -
Christchurch Polytechnic
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