Stephanie Williams
Hamilton,WKO
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a position with you company. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Retail and Loan Services
Cash Converters
09.2022 - Current
- Assisted in the development of comprehensive training programs for newly hired loan servicers, ensuring a consistent approach to service delivery.
- Contributed to a positive work environment by maintaining open communication channels with colleagues and offering assistance when needed.
- Enhanced customer satisfaction by efficiently handling inquiries, addressing concerns, and providing timely updates on loan status.
- Reduced delinquencies with proactive communication strategies and tailored payment plans for borrowers facing financial difficulties.
- Achieved high levels of accuracy in loan documentation by diligently reviewing and verifying borrower information.
- Managed a diverse portfolio of loans while maintaining compliance with regulatory requirements and company policies.
- Developed strong relationships with borrowers through regular communication and follow-ups, fostering trust and loyalty among clients.
- Proved successful working within tight deadlines and a fast-paced environment.
- Explained very technical financial information to applicants in easy to understand language.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Assisted customers with completing loan applications and other paperwork.
- Constantly updated my knowledge regarding products we sell.
- Great cash handling skills.
- Help merchandise shop to keep it looking clean tidy and appealing to customers.
Commercial Cleaner
Leslea And Steve Haggie
01.2020 - Current
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Organized and used industrial cleaning products following strict safety procedures.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
- Demonstrated adaptability by successfully transitioning between diverse work environments, catering to each client''s unique requirements and expectations.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Commercial Cleaner
ISS Facility Services
04.2022 - 09.2022
- Kept to the high expectations of cleaning hospital wards , offices , bathrooms and entrances
- Kept up a positive work environment.
- Managed an Maintained my own areas and responsible for my own cleaning products.
- Adaptable to work as a team or alone
- Maintained good work ethics an relationships.
Education
Year 13 -
Cambridge High School
Cambridge, WKO11.2005
Skills
- Strong Communication Skills
- Client Relationship Building
- Quality control measures
- Organizational Competence
- Policy and Procedure Adherence
- Customer Service
- Attention to Detail
- Customer service-focused
- Decision-Making
- Cash Handling
- Customer Relations
- Active Listening and Learning
- Basic Mathematics
Timeline
Retail and Loan Services
Cash Converters
09.2022 - Current
Commercial Cleaner
ISS Facility Services
04.2022 - 09.2022
Commercial Cleaner
Leslea And Steve Haggie
01.2020 - Current
Year 13 -
Cambridge High School
Similar Profiles
Billy ChuBilly Chu
Customer Service Officer at Cash ConvertersCustomer Service Officer at Cash Converters
Nicholas EgelNicholas Egel
Buys (Pawnbroking) Team Leader at Cash Converters Burwood EastBuys (Pawnbroking) Team Leader at Cash Converters Burwood East
Sarah BennettaSarah Bennetta
Financial Services Manager at Cash ConvertersFinancial Services Manager at Cash Converters