Work Preference
Summary
Overview
Work History
Skills
Timeline
Generic
Open To Work

Stephanie Williams

Greenlane

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Support Worker/Dementia CareSales AssociateWeight Loss ConsultantCudtomer Care/salesCustomer Solutions Consultant

Work Type

Part Time

Location Preference

On-Site
Location: Onehunga, AUK
Open to relocation: Yes

Salary Range

$24/hr - $35/hr

Important To Me

Company CultureTeam Building / Company RetreatsPersonal development programsCareer advancementWork-life balance

Summary

Dynamic sales professional with a proven track record with professionalism, excellent communication skills, excelling in customer service and relationship building. Adept at upselling and implementing strategic sales initiatives, I consistently enhance customer satisfaction and drive revenue growth. My strong problem-solving skills and commitment to excellence ensure a positive experience for clients.

Overview

2025
2025
years of professional experience

Work History

Sales Associate

Augustine Outlet Store
05.2025 - 2025
  • Developed product knowledge to provide informed recommendations to customers
  • Engaged with customers to foster a positive shopping atmosphere
  • Assisted customers in locating products and answering inquiries
  • Maintained organized merchandise displays to enhance shopping experience
  • Adapted quickly to changing priorities and customer demands
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Weight Loss Consultant

Jenny Craig Weight Loss Center
05.2024 - 2025
  • Provided personalized weight loss plans tailored to individual client needs.
  • Educated clients on nutrition, meal planning, and healthy lifestyle choices.
  • Conducted regular follow-up sessions to monitor progress and adjust strategies.
  • Facilitated group workshops to promote motivation and support among clients.
  • Utilized client management software to track attendance and program participation.
  • Developed engaging materials for client education on health topics and techniques.
  • Collaborated with team members to enhance service delivery and client satisfaction.
  • Facilitated group meetings and workshops for increased accountability and community support among clients with similar goals.
  • Implemented feedback mechanisms to continuously improve client experience and outcomes.
  • Created and organized client charts, managed filing system and submitted reports.
  • Conducted thorough assessments of clients'' medical history, dietary habits, and fitness levels to develop personalized weight loss plans.
  • Documented client needs, desires, and problems to build rapport and identify areas needing support.
  • Assisted clients in setting realistic goals for achieving their ideal body weight and maintaining it longterm.
  • Followed up with clients to answer questions and close sales.
  • Contributed to a positive work environment by collaborating with team members in sharing insights, providing feedback, and supporting each other''s professional growth.
  • Tracked and recorded prospect flow and sales using CRM system.
  • Established strong relationships with fellow industry professionals like nutritionists, trainers, or therapists for a comprehensive approach towards client care services.
  • Met with clients individually to discuss weight loss, nutrition and lifestyle changes.

Support Worker/Dementia Care

The Muir Family
2024 - 01.2025
  • Collaborated with multidisciplinary teams to develop personalized care plans tailored to client requirements.
  • Monitored client progress and reported changes in behavior or condition to ensure timely interventions.
  • Provided compassionate support to individuals with diverse needs, fostering a safe and inclusive environment.
  • Assisted clients with daily living activities, promoting independence and enhancing quality of life.
  • Educated clients and families on coping strategies and resources available for continued support.
  • Implemented feedback mechanisms that improved service delivery and increased client satisfaction rates.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues, and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.

Cudtomer Care/sales

Electrolux Home Care Products Ltd.
05.2022 - 2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Customer Solutions Consultant

Bank of New Zealand
05.2020 - 2023
  • Managed complex inquiries by providing expert guidance on banking products and services, ensuring accuracy in information provided.
  • Implemented process improvements that reduced response times for customer queries and complaints.
  • Led initiatives to enhance customer engagement through targeted communication strategies and support programs.
  • Monitored service performance metrics, driving continuous improvement in service standards across the team.
  • Participated in industry conferences to stay current on relevant trends and competitor activities, enhancing our competitive advantage.
  • Identified and suggested actions after reviewing dashboards such as downward trends warranting strategy reviews.
  • Served as an escalation point for unresolved cases, applying critical thinking to ensure satisfactory resolutions for both parties involved.
  • Developed expert product knowledge to effectively answer questions and recommend appropriate solutions.
  • Improved customer satisfaction by addressing concerns and providing tailored solutions.
  • Proactively identified opportunities for upselling or cross-selling within existing accounts, contributing to increased sales revenue.
  • Understood landscape of small and medium customers by actively probing customer goals and seeking opportunity for new sales.
  • Leveraged CRM software effectively to track interactions with prospects, improving follow-up efficiency.
  • Trained newly hired consultants, ensuring they were knowledgeable about company products and services.
  • Regularly exceeded performance targets through efficient problem-solving and effective communication skills.
  • Assisted in the development of new products and services based on identified market needs, driving revenue growth.
  • Created comprehensive training materials that helped standardize the onboarding process for new hires.
  • Reduced customer complaints by implementing new policies and procedures based on feedback analysis.
  • Managed time-sensitive projects efficiently by prioritizing tasks according to importance and deadlines.
  • Maintained a high level of professionalism when interacting with customers, building long-lasting relationships.
  • Followed up on technical, commercial, and order-related inquiries.
  • Provided insightful input during brainstorming sessions focused on improving department processes which led to increased efficiency and customer satisfaction.
  • Actively participated in team meetings where best practices were shared among colleagues resulting in enhanced overall team performance.
  • Delivered exceptional support while managing multiple accounts simultaneously, ensuring timely resolution of inquiries.
  • Developed, enhanced and grew customer relationships through lead generation.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Used consultative sales approach to understand and meet customer needs.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
  • Used CRM software to record customer interactions and track general sales activities for review and follow-up.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Connected customers with services based on individual needs and vendor capabilities.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set up appointments with potential and current customers to promote new products and services.
  • Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
  • Consistently exceeded new sales growth quotas for Product or Service.
  • Conferred with existing and potential customers to assess requirements and propose optimal solutions.
  • Networked at events and by phone to expand business profits and revenues.
  • Managed sales plan activities and product launches resulting in expanded revenues and branding.
  • Boosted brand awareness, implemented promotional campaigns, and employed sales tactics as part of territory development.

Outbound Care Consultsnt

Breastscreen Aotearoa
05.2018 - 2019
  • Developed product knowledge to provide informed recommendations to customers
  • Engaged with customers to foster a positive shopping atmosphere
  • Assisted customers in locating products and answering inquiries
  • Maintained organized merchandise displays to enhance shopping experience
  • Adapted quickly to changing priorities and customer demands
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Cash handling
  • Money handling
  • Flexible schedule
  • Verbal/written communication
  • Cash register operation
  • Stocking and receiving
  • Cash handling accuracy
  • Client service
  • Conflict resolution
  • Store opening and closing
  • Sales expertise
  • Product sales
  • Customer needs assessment
  • Complex Problem-solving
  • Sales strategies
  • POS system operation
  • Meeting deadlines
  • Upselling
  • Professional demeanor
  • Retail store operations
  • Adapt to diverse groups
  • Cleaning techniques
  • Guest relations
  • Sales training
  • Payment processing
  • Strategic planning
  • Inventory tracking
  • Sales development
  • Building rapport
  • Inventory control
  • Policy and procedure adherence
  • Merchandise display
  • Product recommendations
  • Order processing
  • Sales goals attainment
  • Display setup
  • Brand promotion
  • Point of sale operation
  • Negotiation tactics
  • Relationship selling
  • Product promotions
  • Business development
  • Persuasion techniques
  • Sales trends

Timeline

Sales Associate

Augustine Outlet Store
05.2025 - 2025

Weight Loss Consultant

Jenny Craig Weight Loss Center
05.2024 - 2025

Cudtomer Care/sales

Electrolux Home Care Products Ltd.
05.2022 - 2024

Customer Solutions Consultant

Bank of New Zealand
05.2020 - 2023

Outbound Care Consultsnt

Breastscreen Aotearoa
05.2018 - 2019

Support Worker/Dementia Care

The Muir Family
2024 - 01.2025

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Stephanie Williams