Stephanie Wilson
New Plymouth,TKI
Summary
✅ Customer-Focused: Proven success at Bank of New Zealand, delivering high satisfaction in fast-paced environments.
✅ Conflict Resolution Pro: Skilled at de-escalating issues and turning problems into positive experiences.
✅ Relationship Builder: Builds trust and loyalty through empathy and clear communication.
✅ Detail-Oriented: On top of data entry, follow-ups, and the little things that make a big difference.
✅ Critical Thinker: Quick to assess situations and find smart, efficient solutions.
✅ Team Player: Reliable, adaptable, and always aligned with team and company goals.
✅ Proactive & Calm Under Pressure: Stays cool, solves problems fast, and keeps everything moving.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Bank of New Zealand
07.2020 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
- Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
Flight Attendant
Air New Zealand
10.2015 - 03.2017
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Education
NCEA Level 1 -
New Plymouth Girls High School
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Client follow-up
- Appointment scheduling
Languages
English
Native or Bilingual
Afrikaans
Native or Bilingual
Timeline
Customer Service Representative
Bank of New Zealand
07.2020 - 06.2023
Flight Attendant
Air New Zealand
10.2015 - 03.2017
NCEA Level 1 -
New Plymouth Girls High School
Similar Profiles
SHREYAS DEBURSHREYAS DEBUR
Senior Associate at Bank of New ZealandSenior Associate at Bank of New Zealand
Kathleen Pulemaava UitimeKathleen Pulemaava Uitime
Financial Analyst at Bank of New ZealandFinancial Analyst at Bank of New Zealand
Brooke AtkinsBrooke Atkins
Banker at Bank Of New ZealandBanker at Bank Of New Zealand
Jamie RoweJamie Rowe
Recovery Support Worker Casual at Tui OraRecovery Support Worker Casual at Tui Ora
Eremita Joyce BakiaeEremita Joyce Bakiae
Health Care Assistant at Heritage LifecareHealth Care Assistant at Heritage Lifecare