Stephanie Yu
Glen Eden,AUK
Summary
A diligent and results-oriented worker with a high sense of accountability, cooperation, hard work, and honesty. Looking forward to working and sharing vast experience in sales and marketing in New Zealand
Overview
30
30
years of professional experience
Work History
Social Media Manager (Contract)
31 Stories Incorporated
08.2021 - Current
- Using social media marketing tools to create and maintain the company’s brand
- Working with marketing professionals to develop social media marketing campaigns
- Interacting with customers and other stakeholders via the company’s social media accounts
- Analyzing the company’s digital marketing plan and social media strategy and identifying strategic weaknesses and making recommendations for improvements
- Researching social media trends and informing management of changes that are relevant to the company’s marketing activities.
Admin Assistant
Erwin YU Insurance
02.2017 - 07.2022
- Front Desk Reception: Greet clients and visitors, answer incoming calls, and direct inquiries to the appropriate department or individual
- Data Entry: Input client information, policy details, and other relevant data into the company's database accurately and in a timely manner
- Document Preparation: Assist in preparing and formatting documents such as insurance policies, contracts, and correspondence for distribution to clients
- File Management: Maintain organized filing systems for client records, policies, and other important documents both electronically and physically
- Correspondence: Draft, edit, and proofread emails, letters, and other written communications as required
- Client Support: Assist clients with inquiries, provide information on insurance products and services, and address any administrative concerns they may have
Sales Account Executive
Directories Philippines Corporation
05.2014 - 07.2014
- Client Relationship Management: Build and maintain strong, long-lasting relationships with clients, serving as the main point of contact for all account-related inquiries and needs
- Strategic Account Planning: Develop and execute strategic account plans to understand client objectives, identify opportunities, and drive revenue growth
- Collaborate with clients to define key performance indicators (KPIs) and success metrics
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Managed sales cycle to maintain solid customer base.
- Revenue Growth: Identify opportunities for upselling and cross-selling additional services to existing clients
Account Manager
Sodexo
08.2007 - 02.2014
- Client Relationship Management: Build and maintain strong, long-lasting relationships with clients, serving as the main point of contact for all account-related inquiries and needs
- Strategic Account Planning: Develop and execute strategic account plans to meet and exceed client objectives and revenue targets
- Identify opportunities for upselling and cross-selling additional services
- Client Support: Provide proactive support and guidance to clients, addressing any issues or concerns promptly and effectively
- Market Insights: Stay abreast of industry trends, market developments, and competitor activities
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Territory Sales Manager
Isopharma-Astra Zeneca
10.2006 - 07.2007
- Territory Management: Develop and execute strategic plans to achieve sales targets and objectives within the assigned territory
- Identify key accounts, prioritize opportunities, and allocate resources effectively to maximize sales potential
- Customer Relationship Management: Build and maintain strong relationships with healthcare professionals, including physicians, pharmacists, and other key stakeholders
- Provide personalized support and education on products and therapies, addressing their needs and concerns effectively
- Product Promotion: Promote pharmaceutical products to healthcare professionals through effective detailing, presentations, and product demonstrations
- Communicate the features, benefits, and clinical data of our products to healthcare professionals to drive adoption and usage
- Market Analysis: Monitor market trends, competitor activities, and customer feedback within the territory
- Sales Planning and Forecasting: Develop and maintain accurate sales forecasts, territory plans, and sales reports
- Compliance and Ethics: Ensure compliance with all company policies, procedures, and industry regulations
- Conduct all sales activities with the highest level of integrity, professionalism, and ethical standards.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Increased sales revenue by developing and implementing strategic territory plans.
Medical Representative
Zynova Pharmaceuticals
07.2004 - 08.2006
- Product Promotion: Promote Zynova Pharmaceutical Company's products to healthcare professionals, including physicians, pharmacists, and other key decision-makers
- Relationship Building: Develop and maintain strong relationships with healthcare professionals in the assigned territory
- Establish rapport, credibility, and trust with key stakeholders through regular visits, presentations, and educational sessions
- Sales Target Achievement: Achieve sales targets and objectives within the assigned territory
- Develop and execute strategic plans to maximize sales opportunities, identify new business prospects, and grow market share for Zynova's pharmaceutical products
- Customer Education: Provide educational resources, training materials, and scientific information to healthcare professionals to enhance their understanding of our products and therapies
- Address questions, concerns, and objections in a knowledgeable and professional manner
- Market Analysis: Monitor market trends, competitor activities, and customer feedback to identify opportunities and challenges within the territory
- Gather and analyze data to develop insights, strategies, and tactics to optimize sales performance
- Conduct all sales activities with integrity, professionalism, and ethical standards, ensuring compliance with relevant laws and guidelines.
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
Medical Sales Representative
Sanofi Aventis
09.2000 - 05.2003
- Product Promotion: Promote Sanofi Synthélabo's pharmaceutical products to healthcare professionals, including physicians, pharmacists, and other key decision-makers
- Utilize product knowledge, clinical data, and promotional materials to effectively communicate the benefits and features of our products
- Relationship Building: Develop and maintain strong relationships with healthcare professionals in the assigned territory
- Conduct regular visits to hospitals, clinics, and pharmacies to engage with key stakeholders, provide product information, and address customer inquiries
- Sales Target Achievement: Achieve sales targets and objectives within the assigned territory
- Develop and implement strategic plans to identify sales opportunities, generate leads, and increase market share for Sanofi Synthélabo's products
- Customer Education: Provide educational resources, training materials, and scientific information to healthcare professionals to enhance their understanding of our products and therapies
- Gather and analyze data to develop insights, strategies, and tactics to optimize sales performance and drive business growth
- Conduct all sales activities with integrity, professionalism, and ethical standards, ensuring compliance with relevant laws, guidelines, and codes of conduct.
- Increased sales revenue by consistently meeting and exceeding sales targets through strong relationship building and product knowledge.
- Developed key relationships with medical professionals, leading to consistent referrals and increased customer base.
Professional Medical Representative
Sanofi Aventis
09.2000 - 05.2003
- Product Promotion: Promote Sanofi Synthélabo's pharmaceutical products to healthcare professionals, including physicians, pharmacists, and other key decision-makers
- Utilize product knowledge, clinical data, and promotional materials to effectively communicate the benefits and features of our products
- Relationship Building: Develop and maintain strong relationships with healthcare professionals in the assigned territory
- Conduct regular visits to hospitals, clinics, and pharmacies to engage with key stakeholders, provide product information, and address customer inquiries
- Sales Target Achievement: Achieve sales targets and objectives within the assigned territory
- Develop and implement strategic plans to identify sales opportunities, generate leads, and increase market share for Sanofi Synthélabo's products
- Customer Education: Provide educational resources, training materials, and scientific information to healthcare professionals to enhance their understanding of our products and therapies
- Deliver presentations, seminars, and workshops to educate customers on the latest developments and advancements in relevant therapeutic areas
- Market Analysis: Monitor market trends, competitor activities, and customer feedback to identify opportunities and challenges within the territory
- Gather and analyze data to develop insights, strategies, and tactics to optimize sales performance and drive business growth
- Compliance and Ethics: Adhere to all company policies, procedures, and industry regulations
- Conduct all sales activities with integrity, professionalism, and ethical standards, ensuring compliance with relevant laws, guidelines, and codes of conduct.
Assistant Retail Manager/ Customer Service
DISTACOM
07.1998 - 06.2000
- Greet customers warmly and assist them in finding products or services that meet their needs
- Provide product knowledge and recommendations to customers based on their preferences and inquiries
- Handle customer inquiries, requests, and complaints in a professional and courteous manner
- Maintain a clean and organized store environment by restocking shelves, arranging displays, and ensuring product availability
- Assist with inventory management tasks, including receiving shipments, conducting stock checks, and reporting discrepancies
- Uphold store policies and procedures regarding customer service, sales, and safety protocols
- Collaborate with team members to achieve sales targets and ensure customer satisfaction
- Stay informed about product features, promotions, and sales events to effectively assist customers and drive sales.
Account Executive
FBIC Reefer Corp.
09.1996 - 05.1998
- Maintained and managed comprehensive logistics for job history information
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Provided creative solutions to instant problems as moving towards additional effective long-term elucidations in logistics and business process enhancement
- Maintained and managed assigned accounts to develop new accounts
Professional Medical Representative
Natrapharm
12.1993 - 07.1996
- Product Promotion: Promote Natrapharm's pharmaceutical products to healthcare professionals, including physicians, pharmacists, and other key stakeholders
- Utilize in-depth product knowledge, clinical data, and scientific literature to effectively communicate the features, benefits, and indications of our products
- Relationship Building: Develop and maintain strong relationships with healthcare professionals in the assigned territory
- Establish credibility, trust, and rapport with key opinion leaders and influencers through regular visits, presentations, and educational activities
- Sales Target Achievement: Achieve sales targets and objectives within the assigned territory
- Develop and execute strategic plans to identify sales opportunities, generate leads, and increase market share for Natrapharm's products
- Customer Education: Provide comprehensive product education and training to healthcare professionals to enhance their understanding of our products and therapies
- Deliver presentations, seminars, and workshops on relevant therapeutic areas and treatment protocols
- Market Analysis: Monitor market trends, competitor activities, and customer feedback to identify opportunities and challenges within the territory
- Analyze sales data and performance metrics to develop insights, strategies, and tactics to optimize sales performance and drive business growth
- Compliance and Ethics: Adhere to all company policies, procedures, and industry regulations
- Conduct all sales activities with integrity, professionalism, and ethical standards, ensuring compliance with relevant laws, guidelines, and codes of conduct.
Education
MBA - Digital Arts
University of Waikato
Hamilton, NZ06.2023
Postgraduate Certificate in Digital Business -
University of Waikato
01.2020
Bachelor of Marketing Management -
University of San Jose Recoletos
01.2016
Bachelor of Science in Commerce-Computer Science -
University of San Jose Recoletos
01.1991
Skills
- Social Media Management
- Photo and Video Editing
- Teamwork and Collaboration
- Content Creation
- Social Media
- Content scheduling
- Excellent Multitasking
- Social Media and Promotions
- Verbal and written communication
- Critical Thinking
- Problem-Solving
- Attention to Detail
- Audience Engagement
- Positive Attitude
- Networking and relationship building
- Data Entry
- Computer Skills
- Time Management
- File Organization
- Customer and client relations
- Customer Relationships
- Relationship Building
- Analytical Problem Solving
- Client Engagement
Accomplishments
- Achieved 203% Attainment for Peak Season 2014
- Acquired 320 active clients in VISMIN
- Affiliated 530 merchants within VISMIN for 4 years
- Affiliated Rose Pharmacy with 230 branches nationwide and managed house Gift Certificate
- Consistently growing at an average of 25-30% growth on Business Volume for 4 years
- Rookie of the Year
- Consistent Sales Performer
Languages
English
Timeline
Social Media Manager (Contract)
31 Stories Incorporated
08.2021 - Current
Admin Assistant
Erwin YU Insurance
02.2017 - 07.2022
Sales Account Executive
Directories Philippines Corporation
05.2014 - 07.2014
Account Manager
Sodexo
08.2007 - 02.2014
Territory Sales Manager
Isopharma-Astra Zeneca
10.2006 - 07.2007
Medical Representative
Zynova Pharmaceuticals
07.2004 - 08.2006
Medical Sales Representative
Sanofi Aventis
09.2000 - 05.2003
Professional Medical Representative
Sanofi Aventis
09.2000 - 05.2003
Assistant Retail Manager/ Customer Service
DISTACOM
07.1998 - 06.2000
Account Executive
FBIC Reefer Corp.
09.1996 - 05.1998
Professional Medical Representative
Natrapharm
12.1993 - 07.1996
MBA - Digital Arts
University of Waikato
Postgraduate Certificate in Digital Business -
University of Waikato
Bachelor of Marketing Management -
University of San Jose Recoletos
Bachelor of Science in Commerce-Computer Science -
University of San Jose Recoletos
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