Stephen Bastian
Hamilton,Waikato
Summary
In my previous positions, I have built on and maintained strong relationships being a team player and gained immense knowledge in the areas of Business Management, Customer Service and Client Deliveries. I have always been a great advocate for all of my clients and have always worked as part of wider team to ensure highest quality and productivity standards are met keeping in mind our business operating standards, clients KPI’S and providing positive outcomes for the clients. In my previous roles I have worked with small and large teams in various roles involving team performance management, staff relations management, process automations, job delegations and deliveries. Project transition, issue resolutions, work prioritisation, training, Quality control, risk mitigation, process improvements, trend analysis, business finance, cost cutting, health and safety measures are some of my areas of expertise.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Accountant
Health New Zealand
, Hamilton
08.2018 - Current
- Responsible for the financial operations of the Cardiac Research Unit
- Financial support, analysis and reporting
- Balancing and reconciliation of monthly accounts
- Payroll
- Assisting in various reconciliations within the broader financial teams
- Processing and preparing invoices and statements for both Accounts Payable and Accounts Receivable
- Assisting in preparing forecast & budgets
- GST reports and filing
- Process Improvements & Health and safety.
Duty Supervisor
Countdown
, Hamilton
03.2024 - 11.2024
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Resolved customer complaints and adjusted policies to meet changing needs.
Manager Operations
Miramed Ajuba
03.2003 - 01.2018
- Senior staff member and operations lead
- Management and support to staff members
- Process improvements and cost cutting measure
- Overseeing inventory, distribution of work and facilitating output
- Ensuring all KRA’s & KPI’s are meet as per organisational standards
- Project Transitioning, Management & Operational planning
- Project performance, Analysis and Trending's
- Responsible for goal setting and creating road maps to achieving them
- Setting and reviewing of budgets and managing cost
- Ensuring that completed projects meet the specification and predetermined internal quality standards
- Maintaining SOP'S & client satisfaction
- Involved in Quality and Risk management policies
- Facilitating interpersonal and product training sessions.
Education
Master’s in Business Administration -
Annamalai University
Bachelors in Economics -
Annamalai University
Skills
- Problem Solving
- Computer literate
- MS office tools
- Good Team Player
- Critical thinker
- Staff Management
- Planning And Implementation
- Expense account management
- Work Prioritization
- Staff Oversight
- Policy Enforcement
- Maintaining Compliance
- Financial Administration
Certification
- Health and safety representative for the department
- First Aid certification – Red Cross
- CPR training
References
Available upon request
Timeline
Duty Supervisor
Countdown
03.2024 - 11.2024
Assistant Accountant
Health New Zealand
08.2018 - Current
Manager Operations
Miramed Ajuba
03.2003 - 01.2018
Master’s in Business Administration -
Annamalai University
Bachelors in Economics -
Annamalai University
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