Summary
Overview
Work History
Education
Skills
Telephone
Professional Development Courses
Timeline
Generic

Stephen Coles

Auckland

Summary

Customer-oriented General Manager with multiple years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. I am highly skilled in bringing teams together to achieve common goals and win. Through my 15+ years of ICT experience, I have honed my ability to motivate and inspire cross-functional teams towards success. I excel at fostering a culture of open communication and collaboration, where all team members feel valued and empowered to contribute. In addition to my people management skills, I have a strong focus on governance and enabling smart, well-informed decisions. I am experienced in providing fast, accurate data and insights that drive positive change. Through my expertise in strategic solution-based sales, I am able to leverage data to identify opportunities and drive business growth. My ability to provide valuable insights and recommendations to key stakeholders has enabled me to make a significant impact on the organizations I have worked with.

Overview

19
19
years of professional experience

Work History

GM Sales & Enablement Datacom Cloud

Datacom
03.2020 - Current
  • Responsibility of all revenue budgets and schedules to meet requirements
  • Drive collaboration through analysis of situations and data to enable successful customer outcomes
  • Responsible for planning, personnel, budgeting, managing expense priorities, and recommending and implementing changes to methods
  • Responsible for developing and implementing strategy and business plans to accelerate growth of the cloud business
  • Ownership of Line of business collaboration and enablement of channels to market including partner alliances
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Enhanced employee retention, providing ongoing training and development opportunities.
  • Implemented quality assurance measures, ensuring consistent delivery of high-quality products and services.
  • Collaborated with cross-functional teams to develop innovative solutions addressing complex business challenges.

Head of Enterprise & Data Sales Manager

Paymark Limited
06.2018 - 03.2020
  • Responsible for maintaining and driving sales growth with strategic merchants
  • Leadership of the enterprise sales team by providing guidance and mentorship
  • Ownership of sales governance and improvement process
  • Management and strategic ownership of direct, reseller and wholesale channels
  • Management of data partner channel
  • Own and share the customer view to develop new products and services
  • Design and implement sales planning process across targeted customer verticals
  • Ownership of sales governance and improvement process.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.

Account Director & Data Sales Manager

Paymark Limited
07.2016 - 11.2018
  • Responsible for maintaining and driving sales growth with strategic merchants and major banks
  • Ownership of Big Data & Corporate Insights strategy
  • Leadership of contact centre sales team & SME BDM team
  • Management of the data partner channel
  • Build and develop a strategic plan to identify solutions and services to drive innovative change and sustained account growth
  • Lead the sales and delivery of a full range of services and solutions into Paymark’s most strategic accounts proactively finding new opportunities to leverage the full product and solution portfolio
  • Accountable for overall client satisfaction and establishing action plans.

National Financial Services & Healthcare Sector Lead

CSG Business Solutions (ASX Listed, Market Cap $400m)
08.2013 - 06.2016
  • Ownership of the Financial Services and Health Sector Portfolio
  • Responsible for setting the strategy, technology roadmap and vision for health & financial services sectors
  • Educating sales & product owners to align the value proposition of the full CSG software, cloud services & hardware portfolio
  • Drive development of key software & cloud solutions through cross functional leadership
  • Lead and develop governance of sales strategic plans and growth strategy to add continued business value
  • Own and contribute to the RFP and account review process to deliver higher win rates across owned sectors.

Vodafone Global Enterprise – National Account Manager

Vodafone
08.2008 - 08.2013
  • Developed and maintained relationships between Vodafone and a portfolio of their most strategic customers in the multi-national sector
  • Drive technology roadmaps that deliver innovation and align to clients strategies and goals
  • Initiated and managed the SME channel program for Multi-National customers in the NZ market
  • Accountable for being the single point of contact, managing multi layered relationship across a wide geography
  • Become the customer champion and trusted advisor
  • Working as part of a virtual team to develop global account sales & service solutions
  • Regular engagement with C level contacts and engagement with global account team.

Corporate & Government Strategic Account Manager

Vodafone
09.2006 - 08.2008

Business Account Manager

Vodafone
03.2005 - 09.2006

Education

Diploma Business Studies -

Auckland University of Technology
Auckland, New Zealand
01.2011

Swindon College
Swindon, UK
01.1994

Kingsdown
Swindon, UK
01.1992

Skills

  • Leveraging a consultative and customer-focused approach to identify, negotiate, and secure complex deals
  • Building and maintaining long-term relationships with stakeholders both internally and externally
  • Managing cross-functional teams to achieve business objectives
  • Expertly navigating complex sales channels
  • Coordinating sales and delivery efforts for optimal outcomes
  • Effectively engaging with C-level executives to drive results
  • Demonstrating flexibility and commercial acumen in dynamic environments
  • Providing customer-focused strategic planning and thought leadership
  • Consistently exhibiting responsibility, reliability, and dependability
  • Budgeting and forecasting

Telephone

0226572167

Professional Development Courses

  • ICAgile – Agile Fundamentals
  • The University of Auckland Business School – Management Fundamentals
  • Microsoft - Azure Fundamentals
  • Vodafone Global Enterprise – Winning Complex Sales & ROI Selling
  • Harvard Business Publishing – Change Management & Leadership Coaching
  • Ludwig Maxilians University Munich – Competitive Strategy
  • Copenhagen Business School – Strategic Management

Timeline

GM Sales & Enablement Datacom Cloud

Datacom
03.2020 - Current

Head of Enterprise & Data Sales Manager

Paymark Limited
06.2018 - 03.2020

Account Director & Data Sales Manager

Paymark Limited
07.2016 - 11.2018

National Financial Services & Healthcare Sector Lead

CSG Business Solutions (ASX Listed, Market Cap $400m)
08.2013 - 06.2016

Vodafone Global Enterprise – National Account Manager

Vodafone
08.2008 - 08.2013

Corporate & Government Strategic Account Manager

Vodafone
09.2006 - 08.2008

Business Account Manager

Vodafone
03.2005 - 09.2006

Diploma Business Studies -

Auckland University of Technology

Swindon College

Kingsdown
Stephen Coles