Stephen Mathews
Auckland,AUK
Summary
Professional driver prepared to deliver high standards and results. Extensive experience in transporting goods safely and efficiently. Known for strong teamwork, adaptability, and focus on meeting delivery schedules. Skilled in vehicle maintenance and compliance with safety regulations.
Overview
23
23
years of professional experience
Work History
Disability Support Worker/Team Leader
Care Group
Melbourne, Victoria
06.2022 - 02.2024
- Monitored goal attainment metrics while ensuring constructive guidance.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Aligned cross-functional teams for goal synchronization.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Streamlined work processes and conducted regular assessments to enhance productivity.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Enhanced client approval ratings through prompt issue resolution and service standard monitoring.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Ensured timely completion of projects through meticulous resource management and proactive stakeholder engagement.
- Mitigated project risks by implementing effective plans for timely completion.
- Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
- Optimized resource allocation, ensuring projects were delivered within budget and scope.
Export/3PL Performance Coordinator
Fuji Xerox NZ Ltd
New Market, Auckland
10.2017 - 04.2022
- Coordinated processes across cross-functional teams in logistics, sales, and finance.
- Prepared international shipment files, managed transit operations with shippers.
- Investigated issues to identify solutions for clients.
- Tracked and addressed outstanding actions required from 3PL issue logs.
- Collate issues and report summary to equipment and parts supply chain manager
- Data entry and analysis and providing reports to relevant departments
- Established product codes, descriptions, and attributes to streamline inventory management.
- Implemented digital filing system, drastically reducing retrieval times and improving document organization.
- Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
- Streamlined administrative processes, allowing for more efficient use of resources and better support for project teams.
- Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Enhanced project tracking by developing comprehensive database, which allowed for real-time updates and adjustments.
- Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
- Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
- Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Trained team members on new process services and products to support promotional efforts.
National Order Fulfilment Coordinator/Sales Support
Fuji Xerox NZ Ltd
Airport Oaks, Mangere
01.2015 - 01.2017
- Managed the fulfillment of machinery and equipment sales orders nationally efficiently.
- Collaborated with sales, project, logistics, and transport teams to streamline workflows.
- Addressed questions effectively for both internal and external stakeholders.
- Addressed obstacles in delivery processes and inventory limitations.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
- Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Stores Assistant & Equipment Transporter
Fuji Xerox NZ Ltd
Highbrook, East Tamaki
01.2014 - 01.2015
- Coordinated delivery and logistics for warehouse goods.
- Executed comprehensive stocking to fulfill both customer and workshop requirements.
- Supervised inbound shipments, assessment of freight records and periodic stock examinations.
Inwards Goods
Fuji Xerox NZ Ltd
Ponsonby, Auckland
01.2013 - 01.2014
- Documented inbound shipments with accurate receipt generation.
- Ticketing items for dispatch and transport couriers with online/in-house deliveries
- Oversaw stock levels to support seamless supply chain operations.
Over-Dimensional Loads
KJR Piloting
Auckland
01.2012 - 01.2013
- Enhanced organizational understanding through detailed analysis of Enhanced operational efficiency through optimized processes.'s practices.
- Executed traffic control management with precision and safety.
- Executed logistics plans for oversized load transport, minimizing public interruption.
- Facilitated traffic diversion and managed alternate routes.
- Auckland
Sales Assistant/IG Officer (10 Years Various Roles)
Plumbing World
Auckland
01.2001 - 01.2011
- Enhanced operational efficiency across diverse tasks.
- Managed trade accounts efficiently.
- Coordinated quotes, deliveries and handled sales transactions.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
Education
First Aid/CPR -
Australian Wide First Aid
2022
Class 4 Licence -
JTP Consultants Limited
01.2021
Forklift Licence -
ASWEFA
01.2021
Microsoft Excel Course -
AULDHOUSE
01.2018
International Freight Forwarding -
IVS
01.2017
Customer Service Course -
INFINITUS
01.2015
Skills
- Logistics
- 3PL Supply Chain
- Load Pilot License
- OSH Forklift Certificate
- Dangerous Goods Certificate
- Microsoft Office Suite
- ERP Systems
- Export Documentation
- Customs Clearances
- Import/Export Coordination
- Inventory Management
- Replenishment
- Transportation
- Audits
- Sales
- Freight Manifest
- Purchase Orders
- Data Entry
- Data Analysis
- Organisational Skills
- Planning Skills
- Communication Skills
- Forecasting
- Problem Solving
- Industry Guidelines Adherence
- Process Improvement
- Work Prioritisation
- Time Management
- Multitasking
- Interpersonal Skills
- Self-Motivated
- Work Ethic
- Adaptability
- Attention to Detail
- Quality Dedication
- Team Player
- Leadership
- Positive Attitude
- Sense of Humour
- Daily living assistance
- Housekeeping and meal preparation
- Personal care
- Independent living support
- Disability awareness
- Documentation and reporting
- Incident reports
- Health and safety
- Creative thinking
- Risk assessments
- Recreational activities
- Behavior support plans
- Community integration
- Multicultural sensitivity
- Appointment management
- Empathy and patience
- Adaptability and flexibility
- Client advocacy
Hobbies and Interests
I enjoy listening to a variety of music. A keen competitor, I love taking part in playing sports and also coaching and mentoring kids. Im also passionate in aquiring new skills and challenging myself, but most of all spending time with family.
Timeline
Disability Support Worker/Team Leader
Care Group
06.2022 - 02.2024
Export/3PL Performance Coordinator
Fuji Xerox NZ Ltd
10.2017 - 04.2022
National Order Fulfilment Coordinator/Sales Support
Fuji Xerox NZ Ltd
01.2015 - 01.2017
Stores Assistant & Equipment Transporter
Fuji Xerox NZ Ltd
01.2014 - 01.2015
Inwards Goods
Fuji Xerox NZ Ltd
01.2013 - 01.2014
Over-Dimensional Loads
KJR Piloting
01.2012 - 01.2013
Sales Assistant/IG Officer (10 Years Various Roles)
Plumbing World
01.2001 - 01.2011
Forklift Licence -
ASWEFA
Microsoft Excel Course -
AULDHOUSE
Customer Service Course -
INFINITUS
First Aid/CPR -
Australian Wide First Aid
Class 4 Licence -
JTP Consultants Limited
International Freight Forwarding -
IVS