STEPHEN RAMSAY
Auckland
Summary
An adaptable, personable, and solution-orientated professional highly experienced in anticipating and managing diverse customer needs whilst excelling in fast paced, competitive banking environments. A proven track record of maximising bank revenue, collaborating effectively within a team, and delivering outstanding satisfaction levels through knowledgeable product recommendations, successful problem-solving and excellent communication.
Overview
9
9
years of professional experience
Work History
Customer Banking Specialist- Banker 1-4
BNZ
06.2021 - Current
- Personal lending - credit cards, personal loans & overdrafts
- Investments - term deposits, term pies, Kiwisaver
- Onboarding - non-personal and personal, including trusts and companies
- Nominated representative - indepth knowledge of current products to provide solutions to customers banking goals and needs
Director
Centurion Security Group
08.2018 - 05.2021
- Client acquisition and business relationship management
- Successfully established and built up a diverse clientele portfolio
- Rostering, payroll and accounts management
Production Support Coordinator
Mitteldeutsche Zeitungen
11.2016 - 06.2017
- Onboarding process of new clients
- Inbound product and services inventory management
- Assisted with development team for English translated online portal
Assistant Operations Manager
Ryan Security Ltd
02.2015 - 11.2016
- Planned and operated induction and training days for staff
- Management of large teams on sites and liaison with clients
- Successfully developed and implemented standardised escalation and removal protocols
Education
Postgraduate Diploma - International Business
Auckland University of Technology
Auckland, NZ2020
Bachelor of Arts - International Studies & International Business
Auckland University of Technology,
2016
Diploma - Mandarin Chinese Scholarship
Lanzhou City University
China2014
Skills
- Excellent problem solving abilities
- Strong solution orientated mindset
- Customer service expertise
- Personable yet professional
- Highly adaptable
- Exceptional communication and interpersonal skills
- Superior attention to detail
- Invaluable project management experience
- Superb team player
- Business growth
- Crucial decision making
Languages
English
Native or Bilingual
German
Professional Working
Chinese (Mandarin)
Limited Working
AWARDS
- Citizen's Bravery Award, NZ Police, 2016
- Chinese Speech Competition – 1st place, Auckland University of Technology, 2015 & 2016
- Hanban Chinese Essay Competition – 1st place, Ministry of Education (China), 2014
REFERENCES
Upon request.
Timeline
Customer Banking Specialist- Banker 1-4
BNZ
06.2021 - Current
Director
Centurion Security Group
08.2018 - 05.2021
Production Support Coordinator
Mitteldeutsche Zeitungen
11.2016 - 06.2017
Assistant Operations Manager
Ryan Security Ltd
02.2015 - 11.2016
Postgraduate Diploma - International Business
Auckland University of Technology
Bachelor of Arts - International Studies & International Business
Auckland University of Technology,
Diploma - Mandarin Chinese Scholarship
Lanzhou City University
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