Steve Childs

Dynamic management professional with a proven track record of leading teams to achieve outstanding results. Expertise in fostering collaboration, enhancing operational efficiency, and delivering measurable outcomes through strategic planning and process improvement. Recognized for cultivating a culture of accountability and excellence while adeptly adapting to evolving organizational needs. Strong communication and organizational skills form the foundation for driving success and motivating teams toward shared goals.

• 30 + years’ experience in Aftersales Management positions
• Proven history with National Branch Operations
• Product knowledge in Automotive / Heavy Commercial & Equipment sectors
• First rate people skills, relating well to people on all levels.
• Experience with implementing continuous improvement and CRM systems.
• Motivated and driven to achieve personal and professional goals.

• Experience in OEM franchise dealer & aftermarket operations
• Experience growing market share with strategic marketing and business planning within multiple industries nationwide.
• Experience with supporting corporate and private fleet network requirements.
• Sound understanding of inventory control and forecasting.
• P & L experience, setting and achieving financial goals.

• Develop and deliver both marketing and sales strategies.
• Proven history in running multiple branch networks.
• Develop and deliver effective workshop productivity and inefficiencies.
• Marketing and delivering new products with key clients.
• Implementation of CRM systems backed with building exceptional B2B relationships.
• Sales Presentations and tradeshows experience
• Setting and achieving KPI goals with both Parts and Service operations.

• Very strong product knowledge in both automotive and heavy commercial sectors
• Territory and Sales Management.
• Experience in delivering servicing requirements to dealer networks nationwide.
• Sound knowledge of the importing and distribution of product in a wholesale aftermarket environment.

• Staff management
• Procurement
• Debtor collection of overdue accounts
• Implementation of CRM systems
• Staff & customer product and sales training
• Solid understanding of Health & Safety management
• Financial planning - set on going sales budgets on an annual basis.
• Customer and internal reporting on a monthly and annual basis
• Call cycle and regional strategy implementation.