Steve Trigg
Nelson,NSN
Summary
With extensive experience and a clear understanding of the 4Rs and volunteerism I excel in supporting and leading people at both national and local levels. My personal drive and passion for these areas, combined with business acumen and frontline experience, make me uniquely suited for advisory roles. I bring a distinctive perspective to support senior leaders in making strategic organisational decisions. My dedication to working across diverse communities ensures that I offer comprehensive and informed insights to enhance our strategic direction.
Results-driven [Job Title] bringing proven skills in administering [Type] risk management programs. Effective in training team members to proactively identify and highlight potential risks. Dedicated to long-term risk management by building strong internal protocols and instilling culture of responsibility and attentiveness.
Analytical [Job Title] equipped with in-depth understanding of financial risks associated with range of organizational actions. Focused on helping clients limit or balance risk against reward for optimal decision-making. Easily handles complex data to understand potential impacts, break down risk and develop recommendations.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Community Risk Manager/Assistant Commander
Fire And Emergency New Zealand
03.2023 - Current
- Manage All Risk Reduction and Community Readiness activities in the district.
- On call executive roster, command level at multiple incidents.
- Lead the implementation of the new ways of working for a high-performance outcome.
- Create a high performing culture within the Community Risk Team.
- Identify and maintain effective relationships with internal and external stakeholders to achieve organisational outcomes.
- Strategic and local business planning.
- Leading significant projects.
- Leading by expectation and example, a duty of care for safety, health and wellbeing
- Achieved a high performing culture within the Community Risk team.
- Lead the District Planning process for Nelson Marlbrorugh
- Achieved a clear direction for the team, set a CRM strategy to deliver organisational strategy across the District.
- Integral part of improving relationships with forestry, CDEM, councils in Nelson and Taman.
- Lee Valley fire incident commander, lead a successful fire event through the 7 days to forestry handover.
- Growth in KPI performance Nelson within the past 24 months.
Group Manager
Nelson Marlborough District
09.2021 - Current
- Volunteer Support, Volunteerism, amalgamation, and Volunteer brigade Operational Readiness portfolios.
- Natural and Built on call roster.
- Lead volunteer leaders and VSOs in District.
- Build capability in Community readiness and risk reduction and recovery in the Marlborough communities.
- Identify and maintain effective relationships with internal and external stakeholders to achieve organisational outcomes.
- Strategic and business planning.
- Leading significant projects.
- Leading by expectation and example, a duty of care for safety, health and wellbeing
- Improved Operational Readiness of the District, including a strategic plan delivered via the Haumanu Project.
- Successful introduction of a specialised incident support vehicle for HazMat and initial Command and Control, business case for permanent solution.
- Woodbourne Airbase agreement and subsequence enhanced response model.
- Successful ongoing unification project for urban and rural in District.
- Marlborough Wide Volunteer attraction campaign.
- Local MOU plan with Woodbourne Airbase Brigade to support District with Risk Reduction and community engagement.
- Local MOU planning with CDEM to support District with post fire Recovery response and community engagement.
- Tracking up the National Analysis Dashboard.
- Groundwork/set expectation for Blenheim Amalgamation.
- Port Marlborough Tactical planning progress
Deputy Principal Rural Fire Officer (Secondment)
Nelson Marlborough District
01.2021 - Current
- Manage the Rural Fire Districts Operational Readiness.
- Rural on Call Roster, Urban incident response when required.
- Advise Area Manager for operational readiness and brigade and personnel support
- Community readiness and risk reduction activities for Urban and Rural communities.
- Fire permitting, Hazard Management duties and external relationship meeting participation.
- Tasked with amalgamating Blenheim Urban and Rural at one location.
- Improved Operational Readiness of the District & Area
- Design plan for amalgamating urban & rural stations Ward and Flaxbourne, successfully approved.
- Proposal to lead a rural OSM project using SMS, report.
National Advisor/Compliance Analyst Operational Efficiency & Readiness
NHQ
06.2017 - 01.2021
- Manage and lead the national operational audit programme for all 18 Districts and 24 Areas within the current Fire and Emergency Structure, working directly with Area Commanders and Principal Rural Fire Officers.
- Operational reviews represent Fire and Emergency on reviews including leading reviews where required. I’ve been on 13 Operational review teams and lead 5.
- Advise the National Manager on operational readiness from a volunteer perspective.
- Advise and Support Urban and Rural Managers and VSOs for continuous improvement and best practice strategies for good operational efficiency & readiness performance.
- Enhanced and useful data from the audit programme
- Redesigned the audit process which led to Improved systems for instant access of organisational operational health (assessment results dashboard) at a local, regional and national level
- Continued Improvement of operational Efficiency performance nationally
- Lead the change to a closer relationship with Training, including full collaboration and regular visits to NTC for consistency of our messaging
- Lead the introduction of moderation for OER full-time personnel by education services training quality advisors
- Lead the VSO development strategy including joining the OER team on Operational Audits
- VEO course facilitator & volunteer leader mentor
Fire Fighter
New Zealand Fire Service
09.1989 - 08.2019
- Increased firefighter skill levels by providing ongoing training sessions on new equipment use, rescue techniques, and hazardous materials handling.
- Provided critical medical assistance to injured individuals at incident scenes utilizing CPR certification and basic EMT skills when necessary.
- Maintained optimal fire station conditions by overseeing daily equipment checks, facility repairs, and inventory management tasks.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Reduced fire hazards within the community by conducting thorough building inspections and recommending preventive measures.
- Led successful search-and-rescue missions to locate missing persons or trapped individuals during fires or natural disasters.
- Completed timely administrative tasks such as record-keeping, report writing, budget monitoring, or personnel evaluations to support department operations.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Acted quickly to contain hazardous chemicals likely to catch fire, leak, or spill.
- Improved emergency response times by implementing more efficient dispatch procedures and optimizing fire equipment readiness.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Trained new firefighters to comply with safety protocols and equipment usage.
- Provided station tours, pre-incident surveys and installed smoke detectors to provide fire education to public.
- Conducted fire drills and trained new recruits in use of firefighting equipment.
Volunteer Support Officer
New Zealand Fire Service
01.2016 - 06.2017
- Providing operational and administrative support including monitoring operational readiness.
- Supporting fire risk management initiatives and recruitment activities.
- Assisting with business & training planning.
- Driving a "service culture" ethos
- Coordinating repair and maintenance of equipment
- Ensuring health and safety is paramount
- Leadership development, coaching and mentoring
- Supporting local self-help projects
- Community Engagement
- Welfare Support
- Led all strategies towards high performance for the Area Dashboard and health of the Volunteer brigades
- Lead change to support volunteers resulting in high performance of National Dashboard, Top 3 from near the bottom of the national comparison.
- Enhanced support through education and training
- Enhanced support with new processes and systems.
- Customer Service deliverables beyond expectation
Owner/Managing Director
Café Izone
09.2010 - 01.2016
- Project Managed the internal fit out
- Business Planning to Council (landlord) and Bank
- Advised the designer and build project manager
- Owner Operator
- Human resources
- Marketing
- Finance
- Community engagement
- Won Hospitality Association NZ best New Restaurant in New Zealand 2010
- Won Hospitality Association NZ best beef dish in New Zealand 2011
- Won Selwyn business of the year 2012, against international dairy giant and one of the South Island largest transport companies.
- The business grew to support 16 staff
- We purchased the Izone building in March 2015.
Supervisor
Christchurch Curbside Collection
01.2009 - 08.2010
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Supervised, support and led 50 drivers.
South Island Manager
Goldlink Distribution
01.2008 - 01.2010
- Manager In charge of the South Island operation reporting to the owner in Auckland
- Manager of 21 staff in Christchurch
- Coordinated with 7 agents throughout the South Island.
- Sales and Marketing
- Customer relations
- Doubled the Branch customer base and freight
- Achieved branch profitability for the first time in its history
Owner Driver
Owens Transport
01.2004 - 01.2008
- Owner Driver
- Line Haul Multi combination B train New Zealand Wide
- Finance, Human resources
- Customer relations
- Successful run for the duration
- Remain profitable in a tough and competitive industry
Owner/Managing Director
Onerahi Hotel & Tavern
01.2004 - 01.2008
- Owner Operator for the total operation of this facility that encompasses bar, restaurant, accommodation, function center and gaming room.
- Project managed the building a new restaurant and Gaming room.
- Managing up to 18 staff.
- Human resources and Finance
- Marketing
- In the six years, the business has experienced growth of over 400% in profit.
- Created a community hub
Territory Sales Manager
Independent Liquor
01.1994 - 01.1998
- Manager selling a range of beers, wines and spirits to owners, publicans and purchasing officers in Canterbury and Northland.
- Store Marketing and managing sell through
- Debt collection
- Wine club public wine tastings
- Kept pace with one of the fastest growing companies in New Zealand at the time
- Although the youngest territory managers in the country negotiated large multi store deals with seasoned owners.
Sales Representative
Cory’s/Frazers Electrical Suppliers
01.1989 - 01.1994
- Store person 1989, Sales and customer service 1990 & Sales representative 1991
- The of the highest growth in sales in Northland all stores.
- Head hunted throughout my Sales representative career, remained loyal
- Achieved access to closed customer base NZ refining company.
Education
Post Graduate Certificate - Executive Management
University of Otago
Dunedin, NZ02-2023
School Certificate - English, Math, Science, Social Studies
Whangarei Boys High School
01.1988
Skills
- Lead large scale emergency management
- High level of driving ability with heavy equipment in challenging environments
- High level of health and safety
- Strong interpersonal abilities
- Financial management
- Policy development
- Strategic thought leadership
- Team collaboration skills
- Effective problem resolution
- Exemplary leadership
- Critical decision-making
- Strategic business insight
- Excellent Organisational skills
- Calm decision-making
- Clear and concise report drafting
- Data analysis skills
- Conducting investigations
- Performance evaluation
- Employment and property law experience
Certification
- Licensed MC with P endorsement - current
- Certified confined space and working at heights, Fire and Emergency NZ - current
Timeline
Community Risk Manager/Assistant Commander
Fire And Emergency New Zealand
03.2023 - Current
Group Manager
Nelson Marlborough District
09.2021 - Current
Deputy Principal Rural Fire Officer (Secondment)
Nelson Marlborough District
01.2021 - Current
National Advisor/Compliance Analyst Operational Efficiency & Readiness
NHQ
06.2017 - 01.2021
Volunteer Support Officer
New Zealand Fire Service
01.2016 - 06.2017
Owner/Managing Director
Café Izone
09.2010 - 01.2016
Supervisor
Christchurch Curbside Collection
01.2009 - 08.2010
South Island Manager
Goldlink Distribution
01.2008 - 01.2010
Owner Driver
Owens Transport
01.2004 - 01.2008
Owner/Managing Director
Onerahi Hotel & Tavern
01.2004 - 01.2008
Territory Sales Manager
Independent Liquor
01.1994 - 01.1998
Fire Fighter
New Zealand Fire Service
09.1989 - 08.2019
Sales Representative
Cory’s/Frazers Electrical Suppliers
01.1989 - 01.1994
School Certificate - English, Math, Science, Social Studies
Whangarei Boys High School
Post Graduate Certificate - Executive Management
University of Otago
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