STEVEN HARRIS
Bishopdale,CHCH
Summary
I am results-driven and resilient in developing teams while improving processes and increasing productivity. Forward-thinking team leader. I endeavour to always give my best with a willingness to take on added responsibilities to meet team goals.
Excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. I can adapt to change and welcome new systems.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Grocery Operations Manager
Moorhouse Pak n Save
09.2021 - Current
- Day to day operations
- Store presentation
- Staff budgets
- Identifying and creating efficiencies
- Communicating objectives
- Staff rostering (approximately 100 staff)
- Excel experience
- SAP experience
- Display preparing and building
- Security
- Staff training
- Customer service skills
Duty Manager
Moorhouse Pak n Save
11.2019 - 09.2021
- Responsible for the store operation during Manager Shifts
- Organizing staff
- New product setups and position placements
- Maintenance of stock inventory
- Exceptional Customer service
- Loss and Prevention
- Customer orders
Liquor Manager/Duty Manager
Bishopdale New World Supermarket
01.2011 - 11.2019
- Maintaining KPI’s
- Weekly Display Planning
- Ordering Stock and Maintaining Stock Levels
- Communicating and negotiating with Company Reps on a daily basis
- Customer Service Skills
- Monitoring Costs and Retail Prices
- Managing/Training Staff and Weekly Rosters
- Learning and working with business programs
- Maintaining in store promotional programs
Checkout Operator/Assistant Manager
Moorhouse Ave Henrys Liquor Store
06.2008 - 12.2010
- Customer Service Skills
- Answering Phone Calls
- Shelf Filling
- Ordering Stock
- Cash Handling
- Managing Staff
- Authorizing Sale of Liquor
- Responsibility of Opening and Closing the Store
Education
Level 5 Diploma -
New Zealand Business
10.2023
Skills
- Operations Management
- Team Leadership
- Problem-Solving
- Customer Service
- Planning and Implementation
- Employee relations and conflict resolution
- Staff Management
- Cost Reduction
- Staff Development
- MS Office
- Health and safety compliance
Hobbies and Interests
- Family
- Sports
References
Available on request
Certification
Forklift Licence
Liquor Licence
Timeline
Grocery Operations Manager
Moorhouse Pak n Save
09.2021 - Current
Duty Manager
Moorhouse Pak n Save
11.2019 - 09.2021
Liquor Manager/Duty Manager
Bishopdale New World Supermarket
01.2011 - 11.2019
Checkout Operator/Assistant Manager
Moorhouse Ave Henrys Liquor Store
06.2008 - 12.2010
Level 5 Diploma -
New Zealand Business