Steven Lines
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
I have practical skills in fast-paced delivery environment, including efficient time management and safe handling of heavy items. Excelled in client interactions and problem-solving, ensuring seamless and satisfactory delivery experiences. Seeking to get back into Freight and Forklift work.
Overview
13
13
years of professional experience
Work History
Furniture Delivery Driver/Removalist
Grace Removals
02.2025 - Current
- Loaded truck and properly secured items to prevent damage for deliveries.
- Improved customer satisfaction by providing professional, courteous service throughout the delivery process.
- Demonstrated strong attention to detail while inspecting furniture before delivery, identifying any defects or damages prior to departure from the warehouse.
- Coordinated with management on route adjustments as needed based on traffic conditions or other unforeseen circumstances.
- Collaborated with warehouse staff to ensure timely loading and unloading of inventory for delivery.
- Handled customer inquiries and concerns regarding deliveries, resolving issues promptly to maintain positive relationships.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Prevented potential issues by proactively reporting any mechanical or safety concerns with company vehicles to management for prompt resolution.
- Assisted with assembly and installation of furniture at customer locations when required.
- Promoted a clean work environment by maintaining a neat appearance both personally and within the vehicle.
- Maintained accurate records of deliveries, including signatures and confirmation documentation.
- Supported fellow drivers in developing their skills by sharing knowledge about safe driving techniques, effective packing methods, and time-saving strategies.
- Conducted regular vehicle maintenance checks to ensure safety and reliability during transportation tasks.
- Contributed to an increase in repeat business through consistent punctuality, professionalism, and friendly demeanor during each interaction with customers.
- Reduced damage claims by carefully handling delicate items during loading, transportation, and unloading processes.
- Fostered positive working relationships with regular customers.
- Increased on-time deliveries by effectively managing time-sensitive schedules and deadlines.
- Streamlined order processing by working closely with warehouse personnel to expedite pick-ups and drop-offs for customers who requested same-day service.
- Delivered furniture efficiently by planning and optimizing delivery routes.
- Ensured safe transport of items by properly securing and protecting them during transit.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Filled out load paperwork and DOT-mandated log books.
Freight Driver
Bascik Transport
01.2023 - 11.2023
- Supported warehouse operations when needed, aiding in inventory management tasks or assisting with equipment maintenance duties as required.
- Completed daily documentation of hours worked, distances driven, and cargo transported in compliance with federal regulations.
- Managed cargo space effectively by prioritizing loads based on delivery requirements, resulting in maximized efficiency for each journey.
- Promoted a culture of safety within the workplace by actively participating in regular safety meetings and training sessions.
- Responded efficiently to unexpected situations such as weather-related challenges or road closures, demonstrating adaptability during high-pressure scenarios.
- Collaborated with warehouse teams, coordinating efficient loading and unloading activities for prompt client service.
- Improved customer satisfaction by ensuring timely deliveries and maintaining open communication channels.
- Maintained clean driving record, adhering to traffic laws and company policies for safe transportation practices.
- Upheld exceptional standards of vehicle cleanliness both inside and out, contributing to a positive company image and driver safety.
- Developed strong working relationships with clients, fostering trust through professionalism and transparent communication.
- Enhanced delivery efficiency by optimizing routes and implementing GPS navigation.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Documented mileage, deliveries, pickups, customer issues and damages.
Truck Driver
NZ Van Lines
01.2012 - 07.2022
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
- Collaborated efficiently with fellow drivers to coordinate schedules or share information about upcoming routes or potential hazards.
- Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
- Streamlined trip logs, expense reports, and other paperwork to ensure accurate records were maintained for compliance purposes.
- Collaborated with team members to streamline processes and improve overall efficiency.
- Fostered supportive environment among driving team, leading by example and offering help when needed.
Education
No Degree -
Nelson Technical Institute
NelsonSkills
- Heavy lifting
- Warehouse operations
- Furniture assembly
- Route planning
- Equipment handling
- Load securing
- Hand tools operation
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Loading and unloading
- Valid Driver's license
- Clean driving record
- Forklift operation
Timeline
Furniture Delivery Driver/Removalist
Grace Removals
02.2025 - Current
Freight Driver
Bascik Transport
01.2023 - 11.2023
Truck Driver
NZ Van Lines
01.2012 - 07.2022
No Degree -
Nelson Technical Institute
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