Steven Volschenk
Auckland,New Zealand
Summary
Results-driven Operations Manager at New Zealand Post specializing in process optimization and team leadership. Demonstrated success in workforce management and communication, enhancing safety and performance to achieve organizational goals. Focused on employee development and stakeholder collaboration, ensuring operational excellence.
Overview
35
35
years of professional experience
Work History
Operations Manager (AM Shift)
New Zealand Post
Auckland, New Zealand
01.2023 - Current
- Drive continuous improvement of workplace health & safety performance by focussing on injury prevention and early intervention.
- Ensure all incidents and injuries are reported in a timely manner and are recorded and investigated accurately.
- Achieve and exceed targets and ensure workplace and road safety are the first priority.
- Provide all employees with continuous feedback on their performance and progress.
- Ensure that they are all inducted and understand our ECL Values, Policies, Processes and Safety & Wellbeing responsibilities.
- Create a positive and engaging environment, put in place individual performance plans to applicable employees.
- Monitor and review their performance regularly to ensure that they are meeting the required objectives.
- Ensure team briefs are held and update the team on business activities, team goals and progress.
- Manage the teams leave and absenteeism; any issues should be addressed in a timely and effective manner.
- Counselling, mentoring and coaching is for everyone in the team, provide them the support and direction they need to achieve their objectives.
- Manage the processing of freight to meet service levels and allows the departure of line haul vehicles to leave on schedule.
- Manage floor space effectively according to set plans and ensure 'clear floor' policies are met and handover for the next shift is completed.
- Complete daily reporting requirements and any variances from the agreed parameters are reported to the Automation Manager.
- All investigations are to be dealt with in a timely manner and all missorts are to be processed and leave the facility within 24hrs.
- Manage the 'house keeping' of the site and ensure that the workplace is clean and tidy.
- Ensure that all staff take due care in and around the equipment to reduce and eliminate the risk of injury and damage to property.
- Ensure optimisation of rosters and manpower required to ensure use of temporary labour is at a minimum and manages overtime effectively.
- System based missorts need to be investigated and system issues need to be fixed with urgency.
- Manual missorts are monitored for frequency and training given where required and/or performance management plans put in place.
- Work closely with the Sales teams to induct new customers seamlessly and put in place volume plans in expectation of increased volumes.
Administrator
BOC
Auckland, New Zealand
02.2023 - 09.2023
- Assist Engineers in the development of a parts catalogue.
- Photograph all engineering related parts.
- Edit pictures before it is imported into the database.
- Assist in the development of a parts catalogue of all BOC parts.
- Assist with minor enquiries, organising parts and maintenance in the warehouse.
Team Leader
Recall
Auckland, New Zealand
12.2009 - 12.2009
- Supervise team members.
- Allocate work.
- Provide support to the team members in the execution of their duties.
- Maintain time sheets, consolidation and submission for payment of wages after approval.
- Provide induction to new team members regarding Recall’s policies pertaining to security and Occupational Health and Safety.
- Assist in the gathering and reporting of daily project targets to the project management team and client.
- Supervise daily operations to ensure set targets.
- Assist in the daily operations.
Assistant Director: Business Process Improvement
Department of Justice and Constitutional Development
Pretoria, South Africa
02.2002 - 06.2008
- Provide organisational design (organizational structures, job descriptions/profiles) and post establishment services.
- Evaluate and identify areas for process improvement (resources, systems, people and cost) requirements and develop relevant for redesigning / re-engineering approaches.
- Develop and administer business process mapping services (staffing norms and standards, departmental forms, tariffs and fees).
- Coordinate and administer job evaluation processes.
- Initiate and conduct research into best business practices, benchmarks and management services approaches.
- Facilitation of work groups etc.
- Manage and supervise staff.
- Job Analysis / Evaluation (establish remuneration of levels for line function and support roles).
- Job Profiling and Assessment.
Management Services Advisor
Department of Agriculture
Pretoria, South Africa
07.2002 - 01.2002
- Organisation and post establishment investigations.
- Compilation of functional databases, (Maintain a database of organisational functions per division).
- Work flow analysis.
- Compilation of user requirements for computerised systems, (Cooperate with IT Division in the development of User requirements).
- Facilitation of work groups etc.
- Supervising staff.
- Administer the cash flow.
- Job Evaluation.
Junior Consultant / Human Resource Advisor
Department of Health
Pretoria, South Africa
10.1995 - 03.1997
- Organisation and post establishment investigations.
- Investigation, recommendation of labour saving devices for the Department (Ministry of Health).
- Work flow analysis.
- Time studies.
Mechanised Platoon Sergeant (Instructor)
South African National Defense Force
, South Africa
08.1990 - 08.1991
- Serves as a Mechanised Platoon Sergeant in a Ratel 20 Infantry Fighting Vehicle (IFV) Unit in the South African National Defense Force.
- Responsible for the training, discipline, safety, morale, and welfare of 32 Defense Force members.
- Supervises the maintenance and operational readiness of 3 x Ratel 20 and 1 x Ratel 60 IFV.
- Responsible for the maintenance and effective utilization of all platoon-assigned weapons, night observation devices, communications equipment, and individual equipment.
Education
Certificate - Consultancy
Tshwane University of Technology
Pretoria, ZA01.2004
Certificate - Process Management
Tshwane University of Technology
Pretoria, ZA01.2003
Certificate - Feasibility Studies
Tshwane University of Technology
Pretoria, ZA01.2001
Certificate - Business Process Reengineering
Tshwane University of Technology
Pretoria, ZA01.2000
Certificate - Organisational Alignment and Balance Scorecard
Tshwane University of Technology
Pretoria, ZA01.2000
Advanced Programme - Organisational Development
University of South Africa (UNISA)
Pretoria, ZA01.1999
Certificate - Job Evaluation (EQUATE System)
Department of Public Service And Administration
Pretoria, ZA01.1999
Certificate - Total Quality Management
University of South Africa (UNISA)
Pretoria, ZA01.1998
Year 12 - High school / College
South Africa
South Africa01.1989
Certificate - Management Service
Tshwane University of Technology
Pretoria, ZASkills
- Process improvement
- Analytical skills
- Workforce management
- Employee relations and conflict resolution
- Organizational management
- Stakeholder engagement
- Decision making
- Freight processing
- Workplace safety
- Team leadership
- Operations management
- Effective communication
References
Available on request
Timeline
Administrator
BOC
02.2023 - 09.2023
Operations Manager (AM Shift)
New Zealand Post
01.2023 - Current
Team Leader
Recall
12.2009 - 12.2009
Management Services Advisor
Department of Agriculture
07.2002 - 01.2002
Assistant Director: Business Process Improvement
Department of Justice and Constitutional Development
02.2002 - 06.2008
Junior Consultant / Human Resource Advisor
Department of Health
10.1995 - 03.1997
Mechanised Platoon Sergeant (Instructor)
South African National Defense Force
08.1990 - 08.1991
Certificate - Consultancy
Tshwane University of Technology
Certificate - Process Management
Tshwane University of Technology
Certificate - Feasibility Studies
Tshwane University of Technology
Certificate - Business Process Reengineering
Tshwane University of Technology
Certificate - Organisational Alignment and Balance Scorecard
Tshwane University of Technology
Advanced Programme - Organisational Development
University of South Africa (UNISA)
Certificate - Job Evaluation (EQUATE System)
Department of Public Service And Administration
Certificate - Total Quality Management
University of South Africa (UNISA)
Year 12 - High school / College
South Africa
Certificate - Management Service
Tshwane University of Technology
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