Stevie-Marie Higham

• Emails - Managing the sales email, allocating jobs, handling orders and enquiries - Up to 200 emails a day.
• Phone - Answering the phone and dealing with enquiries (resolving and finding the best solution to the customers application/prototype), orders, issues and general - Up to 30+ phone calls a day
• Counter - Dealing with customers face to face at the trade counter where required.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Building and maintaining strong relationships with not only key customers but new customers and cash sale customers.
• Tracking sales team performance and providing feedback for improvement.
• Monitoring the daily/weekly, monthly and annual sales reports
• Purchasing - Calculating pricing - LC, FOB and sell price, working out lead times on products and keeping customers up to date about delivery dates.
• Marketing - Weekly newsletter/campaigns.
• Website work - Updating the website, adding new products, catalogue pages and general maintenance.
• Warehouse - Working in dispatch when staff members are away
• Accounts - Assisting with account related jobs where required
• General knowledge on everyone's roles and duties

• Classes - Running group classes, kids and adults, travelling to schools, group classes including up to 40+ people
• Private lessons - One on one lessons with beginners up to competitive couples,
• Wedding Lessons -choreographing their wedding dance
• Administration - General duties including booking lessons, taking payments, enquires
• Cleaning - Ensuring the studio is kept clean

• Updating the catalogues on Indesign/Photoshop
• Making amendments ad updating the website
• Creating weekly newsletters
• Answering the phone where required
• Working in dispatch where required
• Processing inwards goods where required
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• Group classes - Running group classes, creating specific training for the different classes including boxing, spin, cardio, weight
• One-on-one - Designing specialised programs for each client to reach their goals
• Monitoring there improvement with testing's
• Assisting with their emotional health
• General gym duties - Greeting members, cleaning

• Waking both kids up from school
• Drop off to the bus
• Collecting them from the bus
• Dropping them off the after school activities
• Any other running around that needs doing
• Preparing meals for dinner
• Baking
• Making beds/changing sheets
• Washing
• General cleaning duties
• Being there for the kids

Employed for a week during the school holidays to be a caregiver for 25 children

• Making sure each child is marked off a list when arrive and making sure they are picked up by the listed parent or caregiver
• Make sure each child is wearing a name tag
• Play with the children
• Taking the children on busses to activities, including swimming, mini golf, movies, tenpin bowling
• Head counting every so often
• Making sure each child eats at the meal breaks

• Dropping off and collecting both kids from school
• Helping with homework
• Waking the kids up
• Making breakfast
• Making afternoon tea
• General before and after school care
• Having fun with the children

Started off part time as a 3IC, then got offered a full time assistant manager role.

• Banking
• Rubbish
• Closing and opening the store
• Refund Reports
• Step into the managers role when shes away
• Reporting to the regional manager on sales
• End of day email and paperwork on daily figures
• Breif change - Window change, mannequin outfit change, decal
• Training - Helping train new staff members

Achievements - Best performance in sales part time New Zealand