Storm Munroe
Auckland,AUK
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Fullers360 Ltd
Auckland CBD, Auckland
11.2022 - 09.2024
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Processed orders accurately and efficiently according to established procedures.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
- Built sustainable relationships of trust through open communication with customers.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Answered customer inquiries over the phone and via email.
- Provided training support for new hires related to customer service processes and procedures.
- Provided accurate, valid, and complete information to customers.
- Analyzed trends in call volume data in order to anticipate peak periods and adjust staffing accordingly.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Resolved customer complaints promptly and professionally.
- Strengthened customer retention by offering discount options.
Community Work Volunteer
Hospice Opshop
North Shore, Auckland
07.2021 - 08.2021
- Maintained accurate records of transactions using the point-of-sale system.
- Greeted customers and provided friendly customer service.
- Balanced cash drawers at the end of each shift.
- Operated cash registers to process payments for goods and services.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Processed credit card transactions accurately and efficiently.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
Customer Service
Fullers360 Ltd
Auckland CBD, A
09.2017 - 10.2018
- Resolved customer service issues as needed.
- Developed customer service protocols for welcoming guests.
- Provided customer service regarding payment processing issues.
- Greeted guests and provided exceptional customer service.
- Provided friendly and courteous customer service.
- Follow company policies regarding customer service standards.
- Identified and resolved customer service issues.
- Provided customer service assistance with seating arrangements, refunds and exchanges.
- Processed ticket orders, including cash, credit card and check transactions.
- Verified identification of customers prior to ticket purchases.
- Sold, printed, and issued tickets to customers following all applicable guidelines.
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
Education
Level 4 Travel And Tourism -
New Zealand School of Tourism
11-2016
Level 4 Beauty Therapy -
Cut Above
Auckland, NZ12-2015
Travel And Tourism Level 3 -
Crown Institute of Business And Technology
Auckland, NZ11-2012
Skills
- Order processing
- Customer relationship management
- Data analysis
- Training support
- Issue escalation
- Customer retention strategies
- Data entry
- Adaptability and flexibility
- Verbal and written communication
- Call center experience
- Email communication
- Inbound customer service
- Payment processing
- Call handling
Affiliations
- Creative Art Therapy
- Long Walks in Nature
References
References available upon request.
Timeline
Customer Care Representative
Fullers360 Ltd
11.2022 - 09.2024
Community Work Volunteer
Hospice Opshop
07.2021 - 08.2021
Customer Service
Fullers360 Ltd
09.2017 - 10.2018
Level 4 Travel And Tourism -
New Zealand School of Tourism
Level 4 Beauty Therapy -
Cut Above
Travel And Tourism Level 3 -
Crown Institute of Business And Technology