Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Storm Paenga

31 Taylor Terrace, Tawa ,Wellington

Summary

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

6
6
years of professional experience

Work History

Department Manager

Mana Mcdonald's
Plimmerton , Porirua
03.2024 - Current
  • Managed daily operations to ensure smooth restaurant workflow.
  • Coordinated promotional events to enhance customer engagement.
  • Resolved customer complaints promptly to maintain satisfaction levels.
  • Handled shift overstock, restocking and inventory control.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Followed safety protocols and company processes and procedures.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.

Barista

Starbucks Lambton Quay
09.2023 - 03.2024
  • Prepared and served high-quality beverages to customers with attention to detail.
  • Operated espresso machines and brewing equipment efficiently during peak hours.
  • Maintained cleanliness and organization of workstations in a fast-paced environment.
  • Assisted customers with menu selections and provided product knowledge.
  • Collaborated with team members to ensure smooth service flow during busy periods.
  • Handled cash transactions accurately while following company policies and procedures.
  • Monitored inventory levels and restocked supplies as needed throughout shifts.

Shift Manager

McDonald's
09.2021 - 09.2023
  • Scheduled staff shifts to optimize coverage during peak hours and minimize downtime.
  • Conducted quality checks on food preparation to uphold brand standards consistently.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Provided coaching and guidance to team members when necessary to improve performance.

Crew Trainer

McDonald's
09.2020 - 09.2021
  • Trained new crew members on operational procedures and customer service standards.
  • Provided feedback to team members to enhance service quality and efficiency.
  • Demonstrated equipment operation for cooking and serving food items accurately.
  • Resolved customer complaints promptly to ensure satisfaction and loyalty.
  • Monitored performance of crew members in the field, providing feedback and guidance when needed.
  • Provided constructive feedback and one-on-one coaching to employees.
  • Stayed up to date on requirements of all team positions to optimize training.

Crew

McDonald's
10.2019 - 09.2020
  • Provided excellent customer service in fast-paced restaurant environment.
  • Prepared and assembled food items according to safety standards.
  • Operated cash register and handled customer transactions efficiently.
  • Maintained cleanliness and organization of dining and kitchen areas.
  • Collaborated with team members to ensure smooth workflow during peak hours.
  • Followed food safety protocols to ensure quality and compliance.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Served food quickly for positive guest experiences.

Education

First Aid Refresher Course

St Johns
06-2025

First Aid Refresher Course

St Johns
06-2023

Level 3 Health and Well-being support -

NZMA
12.2022

First Aid Level 1 -

St Johns
01.2020

Department Manager - Leadership

McDonald’s (DLM)

NCEA Level 4 - Food and Beverage Services

NZQF

NCEA Level 3 - Food and Beverage Services

NZQF

NCEA Level 2 -

NCEA Level 1 -

Skills

  • Staff scheduling
  • Customer engagement
  • Food safety compliance
  • Cash handling
  • Employee training
  • Performance coaching
  • Conflict resolution
  • Effective communication
  • Team collaboration
  • Problem solving
  • Time management
  • Attention to detail
  • Motivational leadership
  • Safety and security
  • Goals and performance
  • Scheduling

References

References available upon request.

Timeline

Department Manager

Mana Mcdonald's
03.2024 - Current

Barista

Starbucks Lambton Quay
09.2023 - 03.2024

Shift Manager

McDonald's
09.2021 - 09.2023

Crew Trainer

McDonald's
09.2020 - 09.2021

Crew

McDonald's
10.2019 - 09.2020

First Aid Refresher Course

St Johns

First Aid Refresher Course

St Johns

Level 3 Health and Well-being support -

NZMA

First Aid Level 1 -

St Johns

Department Manager - Leadership

McDonald’s (DLM)

NCEA Level 4 - Food and Beverage Services

NZQF

NCEA Level 3 - Food and Beverage Services

NZQF

NCEA Level 2 -

NCEA Level 1 -

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