Stuti Vasavda
Auckland
Summary
Dedicated and knowledgeable individual with extensive experience in delivering exceptional customer service to a diverse range of clients. Demonstrated ability to quickly evaluate customer requirements and offer appropriate solutions. Proficient in resolving customer issues, managing customer relationships, and providing comprehensive product knowledge. Committed to optimizing processes for enhanced customer service efficiency and satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Professionail
Auckland
07.2023 - Current
- Handled customer service inquiries efficiently while providing exceptional customer service experience.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Offered advice and recommended products to improve and maintain nails.
- Enhanced client satisfaction by providing personalized nail care treatments and recommendations.
- Collaborated with other members of salon staff to provide amazing client experience.
MEDICAL RECEPTIONIST
Mt Albert Medical Centre
Auckland
06.2022 - 06.2023
- Screened incoming phone calls, taking messages or forwarding to appropriate staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
Customer Service Representative
Professionail
Auckland
08.2021 - 05.2022
- Established strong client relationships through exceptional customer service and communication skills.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Expanded client base by promoting the salon''s services via social media platforms and word-of-mouth referrals.
- Demonstrated dynamic customer service by responding to customer inquiries.
CUSTOMER SERVICE REPRESENTATIVE
Caltex Petrol Station
Auckland
07.2019 - 07.2021
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained up-to-date knowledge of product and service changes.
CUSTOMER SERVICE REPRESENTATIVE
New Zealand Natural
Auckland CBD
08.2018 - 06.2019
- Delivering a first class, professional customer service
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Processed sales transactions for cash, debit, and credit purchases.
- Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
- Trained new hires on company procedures and best practices, ensuring seamless integration into the team.
CUSTOMER SERVICE REPRESENTATIVE
Pita pit
Auckland CBD
08.2018 - 06.2019
- Provided customers the ability to create sandwiches from scratch by choosing from assortments of toppings
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Managed food waste effectively by tracking ingredient usage patterns and adjusting order quantities accordingly.
- Trained new employees in proper food handling techniques and company policies, fostering a positive work environment.
- Ensured timely delivery of takeout orders, maintaining food quality standards during transport.
- Wiped down food surfaces and used disinfectants to minimize spread of germs while maintaining kitchen cleanliness.
HOUSEKEEPING
Auckland CBD
Auckland
06.2018 - 08.2018
- Assisted with housekeeping duties when needed.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
CALL CENTER REPRESENTATIVE
BSNL
Ahmedabad, Gujarat
01.2017 - 05.2017
- Assisted customers by answering questions and responding to inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handled sensitive information with discretion, adhering strictly to privacy regulations and company policies.
- Demonstrated exceptional problem-solving skills to effectively handle complex customer issues and concerns.
- Provided exceptional customer support during peak periods, helping maintain the highest level of service quality despite increased demand.
QA TRAINEE
VNurture Technologies
Ahmedabad, Gujarat
08.2016 - 01.2017
- Tested products and identified errors
- Streamlined bug reporting process, expediting resolution times for critical issues.
- Promoted knowledge sharing within the QA team through regular meetings and documentation updates.
- Adapted quickly to new tools and platforms, optimizing their use for maximum efficiency during testing cycles.
- Developed a strong understanding of application specifications, translating them into actionable QA tasks.
- Performed specialized testing in support of internal and external customers and departmental projects.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Kept scripts and test cases updated with current requirements.
- Built automated test scripts to handle repetitive software testing work.
Education
GRADUATE DIPLOMA IN INFORMATION TECHNOLOGY - Information Technology
Whitireia Community Polytechnic
Auckland, AUK09.2019
BACHELOR OF ENGINEERING IN INFORMATION TECHNOLOGY - Information Technology
Gujarat Technological University
India05.2016
Skills
- Self-motivated and ability to take the initiative
- Organised and punctual
- Responsible
- Problem solving and critical thinking
- Communication skills
- Excellent customer service skills
- Great interpersonal skills
- Ability to handle pressure and meet deadlines
- Great organisation and time management skills
- Computer Proficiency (Microsoft word, Power point and Excel)
- Efficient and detailed oriented
- Customer Service
References
References available upon request
Timeline
Customer Service Representative
Professionail
07.2023 - Current
MEDICAL RECEPTIONIST
Mt Albert Medical Centre
06.2022 - 06.2023
Customer Service Representative
Professionail
08.2021 - 05.2022
CUSTOMER SERVICE REPRESENTATIVE
Caltex Petrol Station
07.2019 - 07.2021
CUSTOMER SERVICE REPRESENTATIVE
New Zealand Natural
08.2018 - 06.2019
CUSTOMER SERVICE REPRESENTATIVE
Pita pit
08.2018 - 06.2019
HOUSEKEEPING
Auckland CBD
06.2018 - 08.2018
CALL CENTER REPRESENTATIVE
BSNL
01.2017 - 05.2017
QA TRAINEE
VNurture Technologies
08.2016 - 01.2017
GRADUATE DIPLOMA IN INFORMATION TECHNOLOGY - Information Technology
Whitireia Community Polytechnic
BACHELOR OF ENGINEERING IN INFORMATION TECHNOLOGY - Information Technology
Gujarat Technological University