Su-jin Shin
Mount Eden,AUK
Summary
Talented professional with exemplary skills in customer service and latte art. Effective multi-tasker works exceptionally under pressure while remaining composed and confident.
Overview
4
4
years of professional experience
Work History
Food Truck
Nakgyu Choi
Seoul, Seoul
08.2022 - 12.2023
- Provided excellent customer service, resolving customer complaints quickly and professionally.
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Prepared high-quality dishes according to established recipes.
- Resolved customer complaints regarding food quality or service issues.
A Twosome Place
Eunsil Kim
Seoul, Seoul
01.2023 - 04.2023
- Maintained cleanliness of cafe area including counters, tables and floors.
- Reviewed daily financial reports to ensure accuracy of transactions.
- Maintained accurate records of customer orders and sales.
- Provided support during peak business hours.
Mellow Coffee & Dessert
Rebecca Tan
Auckland Central, Auckland
05.2022 - 11.2022
- Demonstrated knowledge of brewing methods and coffee varieties in order to recommend drinks to customers.
- Provided excellent customer service in order to resolve any complaints or issues quickly.
- Resolved customer complaints professionally in accordance with company policy.
- Assisted in training new employees on proper procedures for taking orders, preparing drinks and foods, cleaning tables.
Eye Level Mathematics Teacher
David Shin
Howick, Auckland
03.2022 - 05.2022
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Supported student teachers by mentoring on classroom management, lesson planning and activity organization.
- Graded and evaluated student assignments, papers and course work.
- Directed after-school tutoring and mentoring program serving elementary school students.
Daldang
Sun Kim
Auckland, AUK
03.2021 - 05.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Completed inventory counts and ordered merchandise.
- Answered questions about which food's contained the customers' allergies and addressed customer concerns.
Daldang
Sun Kim
Auckland, AUK
03.2021 - 05.2022
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Circulated kitchen area to receive work assignments and identify support tasks.
- Make macarons and setting up the ingredients needed
Palsun Restaurant
.
Howick, AUK
05.2020 - 10.2020
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
Education
High School Diploma -
Macleans College
Auckland, AUK12.2021
Bachelor of Commerce - Marketing, Management
Auckland University
Auckland, AUKSkills
- Latte art
- Opening and closing duties
- Coffee brewing
- Coffee grinding
- Espresso preparation
- Barista techniques
- Order taking
- Excellent customer service
- Beverage making
- Staff training
References
Barista Practical Course
- Michael Kim 021 366752
- JCCE group head barista
- Coffee101 Head of training
- General Manager at Amble+Birch Cafe
Volunteer Experience or Leadership
- 2019 Auckland Korean School Volunteer Teacher
(2019 오클랜드 한국학교 도우미 교사) JAN/2019-OCT/2019
- Macleans College Korean Drums Co-curricular Leadership 2020 & 2021
- Class Representative of JAN130G, 2022 Semester 1
Timeline
A Twosome Place
Eunsil Kim
01.2023 - 04.2023
Food Truck
Nakgyu Choi
08.2022 - 12.2023
Mellow Coffee & Dessert
Rebecca Tan
05.2022 - 11.2022
Eye Level Mathematics Teacher
David Shin
03.2022 - 05.2022
Daldang
Sun Kim
03.2021 - 05.2022
Daldang
Sun Kim
03.2021 - 05.2022
Palsun Restaurant
.
05.2020 - 10.2020
High School Diploma -
Macleans College
Bachelor of Commerce - Marketing, Management
Auckland University
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