Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Sua Ah Sam

VAIUSU-UTA,APIA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Personable and dedicated Customer Service Representative with extensive experience in [HELPDESK] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Friendly employee knowledgeable banking regulations and regulatory compliance. Offers great communication, collaboration, and organizational skills. Flexible hard worker ready to learn and contribute to team success. Talented Braider with familiarity with weaves, relaxers and cosmetology principles. Reliable with flexible schedule. Works evenings and weekends.

Overview

9
9
years of professional experience

Work History

IT Technician

Greenology
ULULOLOA , APIA, SAMOA
01.2024 - Current
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Resolved hardware issues including replacing parts as necessary.
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Provided technical support to users via telephone or remote access.
  • Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
  • Deployed operating systems.
  • Set up user profiles on local machines according to established standards.
  • Configured routers, switches and wireless access points for LANs and WANs.
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.
  • Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Maintained user accounts in Active Directory and Exchange Server environments.
  • Provided training sessions for end users on how to use various software programs.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Provided recommendations on hardware purchases based on customer requirements.
  • Performed daily backups using Symantec Backup Exec and other backup solutions.
  • Participated in team meetings to discuss project status updates.
  • Monitored system performance and implemented preventive maintenance procedures.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.

IT Specialist

Starkist Samoa Company
ATUU AMERICAN SAMOA, PAGOPAGO
12.2021 - 12.2023
  • Created user accounts, set up permissions, and monitored system security.
  • Installed operating systems, applications, patches, updates. as needed.
  • Maintained inventory of all IT equipment and supplies in use by the organization.
  • Conducted regular maintenance checks on computers, servers, and other IT equipment.
  • Investigated system errors to determine root cause of issue and implement solutions accordingly.
  • Set up local area networks and wide area networks.
  • Performed troubleshooting to diagnose and resolve complex technical problems.
  • Trained end users on how to use new systems and technologies effectively.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Assisted in the implementation of new technologies and systems to improve efficiency.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Monitored network performance and identified areas for improvement.
  • Provided technical support for users experiencing hardware or software issues.
  • Developed documentation related to IT policies, processes, standards.
  • Configured firewalls to protect against unauthorized access or malicious attacks.
  • Managed virtual machines used for testing purposes or hosting services and applications.
  • Provided guidance on best practices for using technology resources securely.

IT Officer Database & Information Systems

Ministry of Customs & Revenue
SAVALALO, APIA SAMOA
02.2015 - 12.2021
  • Produced statistical reports documenting business efficiency and performance.
  • Assisted in developing backup strategies for disaster recovery scenarios.
  • Participated in code reviews and provided feedback on best practices for database development.
  • Created complex SQL queries for reporting purposes.
  • Ensured compliance with all applicable security policies regarding access control, authentication, authorization, encryption.
  • Analyzed data requirements, designed logical and physical databases, and implemented systems to store data.
  • Developed and maintained database tables, views, stored procedures, and functions.
  • Accurately troubleshot Oracle database and EBS issues.
  • Developed scripts using T-SQL language for updating large datasets efficiently.
  • Monitored performance and status of internal hardware systems and software efficiency.
  • Provided technical support for existing applications with regards to database design and implementation.
  • Tested changes made to the database structure before releasing them into production environments.
  • Implemented new features and functionality into existing databases as required by business needs.
  • Monitored database performance and optimized query execution plans for optimal performance.
  • Maintained documentation related to the database environment including design specifications, test results, user manuals.
  • Conducted regular reviews of existing databases to identify potential risks or vulnerabilities.
  • Developed automated processes to ensure accuracy of data entered into the system.
  • Analyzed workflows and established priorities for daily operations.

Education

CERTIFICATE IN SYSTEM DEVELOPMENT TRAINING - System Development

UNITED NATIONS CONFERENCE ON TRADE AND DEVELOPMENT
SUVA, FIJI
07-2016

CERTIFICATE IN ASYCUDA WORLD SYSTEM UPGRADE AND FUNCTIONAL TRAINING - System Analysis & Database Structure

UNITED NATIONS CONFERENCE ON TRADE AND DEVELOPMENT
SUVA, FIJI
06-2016

CCO - CERTIFICATE COMPUTER OPERATOR - Technical And Information Technology

NUS
TOOMATAGI
12-2013

PACIFIC SENIOR SCHOOL CERTIFICATE - OPTIONAL

FALEATA COLLEGE
LOTOPA
12-2012

SENIOR SCHOOL CERTIFICATE - OPTIONAL

FALEATA COLLEGE
LOTOPA
12-2011

CERTIFICATE ON BASIC SECURITY IN THE FIELD II - Quality Control And Safety Technologies

UNITED NATIONS DEPARTMENT OF SAFETY AND SECURITY
ONLINE
03-2016

CERTIFICATE ON ADVANCED SECURITY IN THE FIELD - Quality Control And Safety Technologies

UNITED NATIONS DEPARTMENT SAFETY AND SECURITY
ONLINE
03-2016

Skills

  • Debugging
  • Application Installations
  • Hardware Installation
  • Application Support
  • Software Configuration
  • Technical Support
  • Incident Management
  • Disaster Recovery
  • Software Updating
  • Inventory Control Systems
  • System Administration
  • Data Recovery
  • Network Security
  • Troubleshooting and Diagnostics
  • Remote Support
  • User Training
  • Information Security
  • Virtualization Technologies
  • System Maintenance
  • Computer Maintenance
  • LAN/WAN
  • System Optimization
  • Report Preparation
  • Device Installation
  • Account Administration
  • Computer Diagnostics
  • Help Desk Support
  • Incoming Call Management
  • Component Replacement
  • Documentation Development
  • Customer Service
  • Technical Documentation
  • Adaptability and Flexibility
  • Software Upgrades

Languages

Samoan
Native/ Bilingual
English
Native/ Bilingual

Affiliations

  • Flexible
  • Time Management
  • Problem Solving
  • Strategy Thinking
  • Motivation
  • Leadership
  • Teamwork
  • Creativity

Timeline

IT Technician

Greenology
01.2024 - Current

IT Specialist

Starkist Samoa Company
12.2021 - 12.2023

IT Officer Database & Information Systems

Ministry of Customs & Revenue
02.2015 - 12.2021

CERTIFICATE IN SYSTEM DEVELOPMENT TRAINING - System Development

UNITED NATIONS CONFERENCE ON TRADE AND DEVELOPMENT

CERTIFICATE IN ASYCUDA WORLD SYSTEM UPGRADE AND FUNCTIONAL TRAINING - System Analysis & Database Structure

UNITED NATIONS CONFERENCE ON TRADE AND DEVELOPMENT

CCO - CERTIFICATE COMPUTER OPERATOR - Technical And Information Technology

NUS

PACIFIC SENIOR SCHOOL CERTIFICATE - OPTIONAL

FALEATA COLLEGE

SENIOR SCHOOL CERTIFICATE - OPTIONAL

FALEATA COLLEGE

CERTIFICATE ON BASIC SECURITY IN THE FIELD II - Quality Control And Safety Technologies

UNITED NATIONS DEPARTMENT OF SAFETY AND SECURITY

CERTIFICATE ON ADVANCED SECURITY IN THE FIELD - Quality Control And Safety Technologies

UNITED NATIONS DEPARTMENT SAFETY AND SECURITY
Sua Ah Sam