Shubham Purwal
Christchurch,Belfast
Summary
I am a self-motivated and self-driven individual looking to acquire a position that will enable utilizing knowledge, education and experience. Combining strong interpersonal and communication skills, and committed to continual performance development in the workplace. I am career driven with a dynamic and people-focused personality and believe can produce best work in an environment where innovation, education, and a sense of possession are valued and encouraged. As problem-solver, and team player with strong technical and communication abilities. I will bring quality results to contribute to the organization's success. I am a fast learner capable of grasping new concepts, and technologies with a variety of experiences in different places of work. I have experience in being able to work with different types of work industry.
Overview
8
8
years of professional experience
Work History
Checkout Supervisor
Woolworth
08.2021 - Current
- manage and support cashiers, baggers, and other front-end employees
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Safety and security: Enforce security measures including theft prevention, keeping eye on security cameras, and adhering to emergency protocols
- I advocate for secure working environment for both clients and staff
- Team Management responsible for managing and organizing team's work
- Responsible for daily deposits, and correct operation of POS systems
- Monitored workflow to improve employee time management and increase productivity.
- Helping customers by answering their queries about services and helping them to choose right plans they need.
Waitress
Indian Lounge Restaurant
04.2019 - 11.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Sales and Service Technician
Funtech Limited
01.2016 - 03.2017
- Assessing needs of customers through open and targeted communication and recommending appropriate options and outcomes
- Assisted customers on how to understand current specials, offers, and policies in order to achieve best result
- Developing and recommending solutions
- Communicate effectively with diverse range of people not only team members but handling difficult customer interactions
- Meet weekly sales targets designed by Team-manager
- Authorized transactions and product returns
- Observed normal operating procedures when responding to complaints and phone queries.
- Communicated with customer, troubleshot and operated computer to discover and input information.
- POS System Troubleshooting: Resolving Hardware failure’s with peripheral
- Diagnosed errors or technical problems to service equipment and offer customer support during field visits
Education
High School Diploma -
Takapuna Grammar School
North Shore, AUK04.2018
Diploma - Information Technology
UNITEC INSTITUTE OF TECHNOLOGY
Auckland, NZ02.2021
Skills
- Operating Systems: Windows, Linux, MacOS
- Team-management and Leadership
- Product Knowledge
- Call Management
- Technical Support
- Microsoft Office Suite
- Planning, Collaboration and Coordinating
- Troubleshooting / problem-solving skills
- Documentation management
- Great decision-making ability
- Operations Management
- Strategic Planning
References
Zubi - ASM Countdown, +64 210 824 7867 Heather CSM Countdown, +64 210 865 6431
Timeline
Checkout Supervisor
Woolworth
08.2021 - Current
Waitress
Indian Lounge Restaurant
04.2019 - 11.2021
Sales and Service Technician
Funtech Limited
01.2016 - 03.2017
High School Diploma -
Takapuna Grammar School
Diploma - Information Technology
UNITEC INSTITUTE OF TECHNOLOGY
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