Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shubham Purwal

Christchurch,Belfast

Summary

I am a self-motivated and self-driven individual looking to acquire a position that will enable utilizing knowledge, education and experience. Combining strong interpersonal and communication skills, and committed to continual performance development in the workplace. I am career driven with a dynamic and people-focused personality and believe can produce best work in an environment where innovation, education, and a sense of possession are valued and encouraged. As problem-solver, and team player with strong technical and communication abilities. I will bring quality results to contribute to the organization's success. I am a fast learner capable of grasping new concepts, and technologies with a variety of experiences in different places of work. I have experience in being able to work with different types of work industry.

Overview

8
8
years of professional experience

Work History

Checkout Supervisor

Woolworth
08.2021 - Current
  • manage and support cashiers, baggers, and other front-end employees
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Trained new personnel regarding company operations, policies and services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Safety and security: Enforce security measures including theft prevention, keeping eye on security cameras, and adhering to emergency protocols
  • I advocate for secure working environment for both clients and staff
  • Team Management responsible for managing and organizing team's work
  • Responsible for daily deposits, and correct operation of POS systems
  • Monitored workflow to improve employee time management and increase productivity.
  • Helping customers by answering their queries about services and helping them to choose right plans they need.

Waitress

Indian Lounge Restaurant
04.2019 - 11.2021
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Sales and Service Technician

Funtech Limited
01.2016 - 03.2017
  • Assessing needs of customers through open and targeted communication and recommending appropriate options and outcomes
  • Assisted customers on how to understand current specials, offers, and policies in order to achieve best result
  • Developing and recommending solutions
  • Communicate effectively with diverse range of people not only team members but handling difficult customer interactions
  • Meet weekly sales targets designed by Team-manager
  • Authorized transactions and product returns
  • Observed normal operating procedures when responding to complaints and phone queries.
  • Communicated with customer, troubleshot and operated computer to discover and input information.
  • POS System Troubleshooting: Resolving Hardware failure’s with peripheral
  • Diagnosed errors or technical problems to service equipment and offer customer support during field visits

Education

High School Diploma -

Takapuna Grammar School
North Shore, AUK
04.2018

Diploma - Information Technology

UNITEC INSTITUTE OF TECHNOLOGY
Auckland, NZ
02.2021

Skills

  • Operating Systems: Windows, Linux, MacOS
  • Team-management and Leadership
  • Product Knowledge
  • Call Management
  • Technical Support
  • Microsoft Office Suite
  • Planning, Collaboration and Coordinating
  • Troubleshooting / problem-solving skills
  • Documentation management
  • Great decision-making ability
  • Operations Management
  • Strategic Planning

References

Zubi - ASM Countdown, +64 210 824 7867 Heather CSM Countdown, +64 210 865 6431

Timeline

Checkout Supervisor

Woolworth
08.2021 - Current

Waitress

Indian Lounge Restaurant
04.2019 - 11.2021

Sales and Service Technician

Funtech Limited
01.2016 - 03.2017

High School Diploma -

Takapuna Grammar School

Diploma - Information Technology

UNITEC INSTITUTE OF TECHNOLOGY

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