Summary
Skills
Work History
Overview
Education
Certification
Generic

SUBHAS GHIMIRE

Assistant Manager at Nando's North west
Auckland,AUK

Summary

A dedicated and approachable Assistant Manager with a strong background in delivering exceptional customer service within fast-paced environments. I excel in resolving customer concerns, improving service processes, and fostering positive relationships that drive loyalty and satisfaction. With proven experience in managing feedback systems, coordinating multi-channel orders, and coaching teams, I bring both leadership and hands-on problem-solving skills to every role. I am now seeking a Customer Service position where I can apply my communication expertise and customer-first mindset to enhance service quality and overall experience.

Skills

  • Customer Relationship Management
  • Conflict Resolution & Problem Solving
  • Customer Feedback & Service Improvement
  • Order Processing & Multi-Channel Support
  • Quality Assurance & Complaint Handling
  • Team Training & Leadership
  • Multitasking in High-Pressure Environments
  • Fluent in English, Nepali, and Hindi

Work History

Assistant Manager

Nando's North West
Auckland, AUK
02.2022 - Current
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • • Customer Relationship Management
    • Conflict Resolution & Problem Solving
    • Customer Feedback & Service Improvement
    • Order Processing & Multi-Channel Support
    • Quality Assurance & Complaint Handling
    • Team Training & Leadership
    • Multitasking in High-Pressure Environments

Shift Manager

Nando's Restaurant Ltd
Auckland, AUK
10.2018 - 01.2022
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • • Managed daily operations and resolved customer concerns on the spot, ensuring every guest left satisfied.
  • • Led the team during peak hours, optimizing workflow and maintaining service efficiency.
  • • Oversaw order processing, billing, and customer communication for accuracy and transparency.

Accountant

Kasthamandal Wood & Seasoning Ind. Pvt. Ltd.
Kathmandu, Bagmati
01.2015 - 01.2018
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.

Overview

11
11
years of professional experience
2
2
years of post-secondary education

Education

Master of Commerce

CCS University
Meerut India
01.2009 - 01.2011

Certification

Manager Certificate – Auckland Council (2021)

Certified in Xero Accounting – The Career Academy (2023)

Licence Controller Qualification (LCQ) – Service IQ (2021)

Essential First Aid Course – Red Cross (2025)

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SUBHAS GHIMIREAssistant Manager at Nando's North west