Subhasnee Kumar
Paihia,NTL
Summary
Hello,
I am an enthusiastic honest reliable and trustworthy fit woman seeking work. I have had many years in housekeeping and reception and always are great help in other areas as well. I have been Head of House/Reception and Duty Manager experience dedicated to providing high-quality, efficient housekeeping and mangament operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
10
10
years of professional experience
Work History
Head of House/Reception/Duty Manager
Paihia Top10
Paihia, Northland
10.2022 - Current
- My role here is to manage the functions of the Holiday Park to its highest industry standards, and help guests have an enjoyable stay.
- I am confident in my roles and functions to administer great standards and practices within my work.
- Reconciliation of deposits, handling EFTPOS, online booking systems, and payments towards bookings, items in the shop, and booking local tour sales, etc.
- Supplier and contractor management.
- Daily pool maintenance.
- Health and safety management, for which I currently have my first aid Level 2 certificate, and daily park operational training.
- I am computer literate and competent with Xero and Seekom.
- I have provided invoices and receipts, and I approve them as correct for payment.
- Always responded to emails
Head Housekeeper
Bay Of Islands Holiday Park
Puketona, Paihia
08.2016 - 12.2021
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Senior Housekeeper
Haruru Falls Resort
Haruru, Paihia
06.2015 - 05.2016
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Organized supplies for use based on expected customer needs.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
Education
School C Art, School C Te Reo Maori, SFC Computing -
Broadwood Area School
Skills
- Staff Management
- Employee Training
- Great leadership and management skills
- Quality improvements where necessary
- Great customer service skills and support
- Great time management
- Good at multitasking and prioritizing
- Always professional and courteous
- Work planning and organization
- Computer-literate and able to pick up systems confidently
Timeline
Head of House/Reception/Duty Manager
Paihia Top10
10.2022 - Current
Head Housekeeper
Bay Of Islands Holiday Park
08.2016 - 12.2021
Senior Housekeeper
Haruru Falls Resort
06.2015 - 05.2016
School C Art, School C Te Reo Maori, SFC Computing -
Broadwood Area School
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