Summary
Overview
Work History
Education
Skills
Out Of Work Interests
Personal Information
Driver License
Languages
Accomplishments
References
Timeline
Generic

Subho Sarkar

Phillipstown

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

12
12
years of professional experience

Work History

Delivery Driver

Doordash and Uber
06.2023 - Current
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Utilized GPS and maps for efficient route planning.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Kept accurate logs of all deliveries and trips.

Insurance Consultant

IAG New Zealand
03.2022 - Current
  • Sought out new clients and developed clientele by networking to find new customers.
  • Organized educational seminars designed to educate customers about different types of insurance policies available.
  • Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Interviewed prospective clients to obtain data about financial resources and needs.
  • Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
  • Maintained up-to-date knowledge of all relevant legislation governing the insurance industry.

Football Referee

Mainland Football
06.2013 - Current
  • Navigated difficult situations with direct communication and explanation of game rules.
  • Verified that both teams had sufficient numbers of eligible players prior to kickoff.
  • Resolved claims of rule infractions or complaints by participants, assessing any necessary penalties.
  • Monitored players for any unsportsmanlike behavior or rule violations.
  • Conferred with other sporting officials and coaches to provide information, coordinate activities and discuss problems.
  • Participated in and attended frequent meetings and training sessions to stay up-to-date on league requirements.
  • Advised captains on proper procedures for resolving disputes between teams or individuals on the field.
  • Penalized players for infringement of established contact rules to protect participants.
  • Officiated sporting events, games or competitions and enforced game rules.

Customer Success Associate

Diligent Corporation
05.2014 - 03.2022
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Conducted product demonstrations for potential customers as needed.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Provided comprehensive customer support and troubleshooting assistance to customers.
  • Investigated any reported malfunctions, bugs, or errors that impacted user experience.
  • Prepared detailed reports on customer satisfaction levels and other relevant metrics.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Utilized problem solving skills to address customer issues quickly and efficiently.

Education

Master of Business Administration Degree- MBA -

University of Otago
Dunedin
01.2012

Bachelor of Technology Degree - Information Technology

West Bengal University of Technology
India

Skills

  • Communication Skills
  • Conflict resolution
  • Customer engagement
  • Team building
  • Relationship Building
  • Service Delivery
  • Interpersonal Skills
  • Teamwork
  • Leadership
  • Training
  • Upskilling
  • Cultural Awareness

Out Of Work Interests

  • New Zealand National Football League and Southern League Assistant Referee, Mainland Premier League (MPL) and Canterbury Premier League (CPL) Referee.
  • New Zealand Referee Badge Holder (L4 Referee) – Refereed 600+ football and futsal games in Canterbury, Otago, Wellington and Palmerston North.
  • Selected to referee finals of Reta Fitzpatrick Cup, 2016, 2018 and English Cup, 2019, 2022.
  • Built a dedicated team (30-40 volunteers) from scratch who organizes eastern Indian multi-cultural festivals at Bromley and Philipstown hub.
  • Managing 20+ performers and crowd of 250-300 guests.
  • Lead organizer of Saraswati festival 2020, 2021, 2022 and Durga Festival 2021, 2022, 2023, 2024.

Personal Information

Citizenship: New Zealand Citizen

Driver License

  • Class 1, 2018 – Present
  • Class 2L, 2025 - Present

Languages

English
Full Professional
Hindi
Full Professional
Bengali
Full Professional

Accomplishments

IAG Super Achiever Award 2022:

· For taking leadership roles and helping the ASB project to be back on track by uplifting team capabilities receiving a cash award and company wide recognition

Diligent Quarterly Shout Out Award 2021:

· Hosting the office wide sprint demo, making sure that everyone stays on task and recordings are available for our international team members - Presented by the CTO

Diligent Master Cat Herder Award 2019:

· For organising Share All the Things Meetings - A monthly 5-minute product update from all teams around the Christchurch Office - Presented at the Diligent Office Christmas Party

Diligent Values Award 2017:

· Employee of the year 2017 for Passion, Knowledge and Community - Presented by the CEO at the Global Town Hall

References

References available upon request.

Timeline

Delivery Driver

Doordash and Uber
06.2023 - Current

Insurance Consultant

IAG New Zealand
03.2022 - Current

Customer Success Associate

Diligent Corporation
05.2014 - 03.2022

Football Referee

Mainland Football
06.2013 - Current

Master of Business Administration Degree- MBA -

University of Otago

Bachelor of Technology Degree - Information Technology

West Bengal University of Technology

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Subho Sarkar