Summary
Overview
Work History
Education
Skills
Timeline
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Sudarshna Devi

Auckland

Summary

Experienced with coordinating crew schedules and ensuring efficient operations. Utilises strong organisational and communication skills to manage dynamic team needs. Track record of problem-solving and maintaining high standards in fast-paced environments. I am a highly motivated and hardworking individual. Sustain and perform well under pressure in work environment. I enjoy overcoming challenges and can effectively work individually or as part of a team. My personal attributes include compassionate, friendly, polite, reliable, dedicated and honest. I am very passionate about the aviation industry, and I would like to broaden my career horizon by growing within the industry

Overview

9
9
years of professional experience

Work History

Duty Crew Controller

Jetconnect (Qantas Group)
11.2024 - Current
  • Schedule and assign crew based on operational requirements and regulatory guidelines
  • Monitor and update crew schedules in real-time, addressing any disruptions or changes promptly
  • Ensure compliance with aviation regulations and company policies related to crew duty time limitations and rest requirements.
  • Coordinate with flight operations, ground operations, and other departments to resolve any crew-related issues
  • Crafting and managing Crew Pairings within our Crew Management System
  • Ensuring compliance with Crew Enterprise Agreements & organisational policies
  • Coordinated crew schedules to optimize operational efficiency and meet service demands.
  • Monitored crew performance, ensuring compliance with company standards and safety regulations.
  • Implemented process improvements that enhanced workflow and reduced delays in service delivery.
  • Analyzed data to identify trends and inform strategic staffing decisions for peak operational periods.
  • Managed last-minute changes in personnel assignments or aircraft configurations, ensuring minimal impact on overall flight schedules and customer satisfaction levels.
  • Maintained a high level of expertise in applicable regulatory requirements, company policies, and industry trends to provide effective guidance and support for crew members.
  • Ensured optimal utilization of crew resources by closely monitoring hours of service regulations and fatigue management practices.
  • Conducted thorough analysis of flight schedules to anticipate potential challenges and implement contingency plans accordingly.
  • Improved crew efficiency by implementing effective scheduling and resource allocation strategies.
  • Maintained detailed records of crew qualifications, ensuring compliance with industry standards and regulatory requirements.
  • Managed day-to-day crew operations, coordinating with various departments to ensure smooth aircraft turnaround times.
  • Reduced costs by identifying areas for improvement in existing processes, streamlining workflows, and eliminating redundancies.
  • Maximized on-time performance through proactive monitoring and timely response to flight disruptions.

Turnaround Coordinator/Flight Operations

Oacis PTY LTD
05.2024 - 11.2024
  • As a turnaround coordinator my job is to oversee the activities of various staff and contractors involved in servicing, cleaning, refuelling, loading, and boarding an aircraft within a tight schedule
  • Communicate with the flight crew, the air traffic control, and the airline operations centre to ensure a smooth and timely departure.
  • Handle multiple tasks, solve problems, and deal with emergencies under pressure daily
  • Being a flight operations coordinator, my duties include checking all flight records and navigation, monitoring all aircraft from the moment they leave the airport until they arrive at their scheduled destination, and providing oversight and assistance to all ground crews responsible for handling and refuelling the planes
  • Communicating with all stakeholders involved if any cancellations occur Communicating with the Tech Crew during the turnaround time constantly updating with how the turn is going
  • Checking the Customer Management (CM) system for any aircraft change or cancellations.
  • Making sure all registrations match, including the arrival and departure times
  • Preparing daily flight schedules for all stakeholders
  • Ensuring all stakeholders are aware if any delays or cancellation occur
  • As a Turnaround coordinator and Flight Operations Coordinator we liaise with multiple stakeholders including Auckland Airport, Apron Tower, Bp/Mobil refuellers, Ramp/Cleaning/Operations/Passenger Services, Catering, Customs, MPI and many more

Warehouse Operator/Reach Driver

Primary Connect (Countdown ANDC)
03.2022 - 03.2024
  • Responsible for picking orders for the Countdown stores across New Zealand using the voice picking technology while operating a motorised pallet carrier
  • A reach truck operator uses a reach truck to load, move, and unload heavy materials in warehouses or large retail stores
  • Complying with all warehouse safety rules and guidelines
  • Working quickly without sacrificing accuracy
  • Physical stamina as heavy lifting and walking around is involved
  • Good communication skills

Assembler

Fisher & Paykel Healthcare
03.2020 - 03.2022
  • My role was to assemble a range of quality healthcare products at both seated and standing workstation. Product assembly steps:
  • Follow assembly instructions
  • Place parts into position and check they’re in the correct place
  • Punch or drill holes in the parts to be assembled
  • Bolt, screw, clip or weld parts together
  • Check the product for faults and modify if necessary
  • Pack the finished product
  • Night Shift

Turn Coordinator/Flight Operations Coordinator/Passenger Service Agent

Menzies Aviation LTD (Auckland Airport)
08.2016 - 03.2020
  • Monitoring and communicating aircraft arrivals/departures, gate changes that would influence daily operations
  • Connecting the bridge on and off aircrafts safely
  • Knowledge of the Emergency Response rescue procedures
  • Flight delays monitoring, coordinate information with airline operation representative
  • Maintain operational ramp control for all flights with radio communication, also communicating with flight tech crew
  • Daily aircraft logs documentation and log unsafe operations.
  • Follow up delays, departures, flight arrival phase procedures. When requested and required, assist flight crew for unloading/offloading ramp instructions
  • Responsible for the coordination of all aspects of a flight, from pre-flight preparations to post-flight duties
  • Passenger greetings and passports processing for foreign travel arrangements.
  • Trained on computer-based system Timatic to determine passenger visas/travel validity.
  • Verifications of passenger information and records. Issue boarding pass and baggage labels
  • Weigh baggage to ensure they meet the standard limit allowance and apply with the airline regulations which may require excess baggage payment.
  • Provide information on cancelled or rescheduled flights, assisting passengers with disrupted /cancelled flights
  • Provide special attention and care to unaccompanied children, giving preference to elderly. Passengers process at boarding gates
  • Effectively assist passengers with special needs/wheelchairs as they arrive at the airport, escort them through passport control and customs, help them collect their bags and escort them out
  • Trained in Customer management (CM) check in system. Enforce strict security and safety regulations.

Education

NCEA Level 2 & 3 -

Papanui High School
Christchurch

Certificate L3 -

New Zealand School of Tourism
Christchurch

Certificate Level 4 -

New Zealand School of Tourism

Skills

  • Situational awareness
  • Operational efficiency
  • Strategic planning
  • Incident management
  • Resource allocation
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking / Reliability
  • Excellent and effective communication
  • Organizational skills
  • Active listening
  • Adaptability and flexibility
  • Decision-making
  • Task prioritization
  • Interpersonal skills
  • Analytical thinking
  • Risk management
  • Interpersonal communication
  • Written communication
  • Administrative support

Timeline

Duty Crew Controller

Jetconnect (Qantas Group)
11.2024 - Current

Turnaround Coordinator/Flight Operations

Oacis PTY LTD
05.2024 - 11.2024

Warehouse Operator/Reach Driver

Primary Connect (Countdown ANDC)
03.2022 - 03.2024

Assembler

Fisher & Paykel Healthcare
03.2020 - 03.2022

Turn Coordinator/Flight Operations Coordinator/Passenger Service Agent

Menzies Aviation LTD (Auckland Airport)
08.2016 - 03.2020

NCEA Level 2 & 3 -

Papanui High School

Certificate L3 -

New Zealand School of Tourism

Certificate Level 4 -

New Zealand School of Tourism

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Sudarshna Devi