Sudha
3/45 Pakuranga,Auckland
Summary
I am seeking a challenging position in high-level professional environment. Securing a responsible career opportunity to utilize my knowledge, learnings and skills, while making a significant contribution to the success of the company. A highly organized and hard-working individual approaching for a responsible position for further development of career.
Overview
4
4
years of professional experience
Work History
Communication Operations
Simply Security
Auckland, AUK
03.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Give right information to staff and clients about jobs and tasks.
MIQ
First Security Guard Services
Mount Wellington, AUK
10.2021 - 06.2022
- Monitored CCTV
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Developed and implemented strategies to prevent and respond to security incidents.
- Coordinated protective service operations with other emergency response agencies.
EMS Dispatcher
Department of Corrections
Penrose
06.2022 - 11.2022
- Dispatching the jobs to the field officers so they can go the check the safety of the community.
- Managing the data and communication with police and officers in the corrections.
- Monitoring the activity of the trackers .
- Dispatching the job to right person who working near to the alert and get out come later.
Shift Runner
American Restaurant
Auckland, AUK
06.2020 - 01.2021
- Managed employee breaks efficiently to prevent disruptions in workflow or delays in service delivery to customers.
- Facilitated smooth shift transitions by thoroughly communicating key information to incoming Shift Runners during handovers.
- Resolved customer issues quickly and professionally, ensuring high levels of customer satisfaction.
- Conducted weekly meetings with staff members to address concerns or challenges faced during shifts while sharing updates from management.
Education
Hospitality Management - Hospitality Administration And Management
Aspire 2 International
03.2021
Skills
- Communication skills: Able to communicate well in English, Hindi and Punjabi
- Customer service: Able to maintain high levels of customer satisfaction and effectively deal with complaints
Responsibility: Willing and able to take on responsibility and to complete tasks to a high standard
Team player: Able to work successfully in a team and equally able to work independently
Record keeping: Able to manage information, maintain accurate written and computerized records
References
Hilton human
Current job -Manager(Simply security)
022 683 8040
Paras mahajan
Ph-0221320401 (Corrections)
Timeline
Communication Operations
Simply Security
03.2023 - Current
EMS Dispatcher
Department of Corrections
06.2022 - 11.2022
MIQ
First Security Guard Services
10.2021 - 06.2022
Shift Runner
American Restaurant
06.2020 - 01.2021
Hospitality Management - Hospitality Administration And Management
Aspire 2 International