Sue Bidlake
Paraparaumu Beach,WGN
Summary
Empathetic Recovery Coordinator with a proven track record in client support. Skilled in crisis management and fostering collaborative relationships to enhance recovery outcomes.
Overview
2027
2027
years of professional experience
Work History
Recovery Coordinator
ACC
Wellington
2000 - Current
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Recovery Coordinator / Case Manager
- Supported injured and unwell clients through recovery, navigating complex needs and barriers.
- Built strong therapeutic working relationships grounded in empathy, clear communication, and trust.
- Collaborated closely with medical, psychological, technical, and review specialists to support outcomes.
- Facilitated functional, staged return-to-work discussions.
- Maintained a strong focus on balancing client needs with legislative and organisational requirements.
Banking Consultant
National bank
, Masterton
01.1997 - 02.1999
- Provided advice and assistance to customers on financial planning, budgeting, investments, mortgages, loans, insurance and other banking services.
- Resolved client inquiries and issues efficiently and professionally.
- Educated customers on banking products and services available.
Mortgage Loan Officer Assistant
Lloyds Bank PLC
Haywards health , Brighton
09.1989 - 04.1995
- Assisted loan officers in processing mortgage applications and documentation.
- Maintained accurate records of client information and loan status updates.
- Compiled reports on loan processing activities for management review.
- Provided excellent customer service by addressing client inquiries promptly.
Education
High School Diploma -
Gloucester School
Hohne Germany 07-1984
Skills
Customer‑Focused Attributes
Client‑centred approach – Supports injured clients through recovery by understanding individual circumstances, barriers, and needs
- Functional outcomes focus – Contributes to realistic, staged return‑to‑work planning aligned with client capability and wellbeing
- Collaborative practitioner – Works effectively with medical, psychology, technical, and review specialists to achieve positive client outcomes
- Balanced decision‑maker – Integrates client needs with legislative and organisational requirements to ensure fair, consistent, and appropriate outcomes
- Crisis management
- Risk assessment
- Conflict resolution
- Customer relationship management
- Empathetic relationship‑builder – Establishes strong therapeutic relationships built on empathy, trust, and clear communication
- Active listening
- Trust building techniques
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- Team building
- Effective communication
- Case management
Timeline
Banking Consultant
National bank
01.1997 - 02.1999
Mortgage Loan Officer Assistant
Lloyds Bank PLC
09.1989 - 04.1995
Recovery Coordinator
ACC
2000 - Current
High School Diploma -
Gloucester School