Sue Celligoi
Glen Eden
Summary
Accomplished Practice Manager at Re:ab Ltd, adept in practice and production management, enhanced patient care, and streamlined operations. Excelled in fostering team collaboration and optimizing workflows, achieving significant efficiency improvements. Customer focused, providing a welcoming, caring and professional environment.
Overview
36
36
years of professional experience
Work History
Practice Manager
Re:ab Ltd
08.2012 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Addressed and remedied all patient or team member issues.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Provided supervision and management to team of support personnel.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Ordered all medical supplies and kept check on inventory levels.
- Removed trash and straightened counters to keep clinic area clean and neat.
Production Supervisor
Unitec Copycentre
01.1989 - 08.2012
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Managed team of 6 production associates, overseeing productive production processes and meeting all deadlines.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Evaluated existing production processes and identified areas for improvement.
- Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
- Optimized workflow through effective resource allocation and scheduling adjustments.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Managed internal operational standards and productivity targets.
- Implemented safety protocols and conducted regular audits, achieving a reduction in workplace accidents and incidents.
- Maintained accurate documentation of production data, enabling informed decision-making for process improvements.
Skills
- Schedule management
- Production management
- Practice management
- Production targets
- Excellent customer service
- Honest
- Reliable
Timeline
Practice Manager
Re:ab Ltd
08.2012 - Current
Production Supervisor
Unitec Copycentre
01.1989 - 08.2012
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