Sue Heimgartner
Tauranga,Bay Of Plenty
Summary
Fully skilled in hospitality as have been Duty manager in many bars/Cafes/Restaurants. I real enjoy have customer interaction and meeting people.
Overview
13
13
years of professional experience
Work History
Office Administrator
Lumber One Limited
01.2015 - Current
- Streamlined office processes by implementing efficient organizational systems and digital tools.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
Duty Manager
Club Mount Maunganui
01.2013 - 01.2015
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Cashier
New World Supermarket
01.2012 - 01.2013
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
New World
01.2011 - 01.2012
Skills
- Document Scanning
- Customer Engagement
Timeline
Office Administrator
Lumber One Limited
01.2015 - Current
Duty Manager
Club Mount Maunganui
01.2013 - 01.2015
Cashier
New World Supermarket
01.2012 - 01.2013
Cashier
New World
01.2011 - 01.2012
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