Sue Prendergast
Casebook,CAN
Summary
Skilled Client Liaison with background in establishing and maintaining strong client relationships and ensuring seamless communication between clientele and internal and external teams. Mastery in resolving complex issues, managing multiple projects simultaneously, and fostering client engagement and ensuring a great experience . Demonstrated ability to enhance customer satisfaction levels and drive significant business growth through effective liaison strategies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Liaison
Self Employed Jennian Homes
Canterbury, Christchurch
01.2018 - Current
- Liased with clients to give the best possible new home build journey
- Assisted with home design, interior, exterior and kitchen design with clients and trades and suppliers
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Monitored customer satisfaction levels through meetings with clients, phone call and emails.
- Kept clients up to date with any and all relevant happenings with their new home build
- Liased with trades and suppliers to ensure that the business and clients were confident in the brand
- Promoting brand awareness and working alongside others to maintain
- Working with a staff base of 16 including sales, admin and construction department to ensure and maintain a positive, collaborative and enjoyable work environment
- Provided support to clients throughout the sales process, from initial contact to post-sales follow-up.
Education
Bachelor Of Teaching - Early Childhood Care And Education
New Zealand College of Early Childhood Teaching
Christchurch12-1999
Skills
- Vibrant happy personality, outgoing and friendly
- Ability to work and learn in a team situation
- Great eye for detail and design
- Self starter and very motivated
- Client relationship management
- Sales support
- Brand promotion
- Team collaboration
Affiliations
- Keen reader
- Learner golfer!
- Following my children with their activities
Certification
- Full drivers licences
- Current First Aid Certificate
References
References available upon request.
Timeline
Client Liaison
Self Employed Jennian Homes
01.2018 - Current
Bachelor Of Teaching - Early Childhood Care And Education
New Zealand College of Early Childhood Teaching
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