Hi, I’m
SUE SEFO
AUCKLAND,AUK
Summary
Versatile and details-oriented hospitality and finance professional with over five years of experience, including roles as receptionist, duty manager, and credit controller. Skilled in customer service, team leadership, financial management, and operational efficiency. Currently seeking a Food and Beverage role in New Zealand to leverage my diverse expertise and passion for delivering exceptional service.
Overview
7
years of professional experience
Work History
Tanoa Tusitala Hotel
Duty Manager
02.2022 - 12.2024
Job overview
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Tanoa Tusitala Hotel
Credit Controller
07.2019 - 07.2022
Job overview
- Supported sales teams by providing accurate credit information for new and existing customers.
- Increased collection rates through proactive account management and regular follow-ups with clients.
- Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Reached out to customers to check on payments and convey options.
- Maintained accurate records of all communications related to debtor management for audit purposes.
- Completed in-depth research of issues to develop accurate and effective solutions.
- Improved cash flow by implementing efficient credit control policies and procedures.
Tanoa Tusitala Hotel
Receptionist Assistant
07.2017 - 07.2019
Job overview
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Maximized time management skills by prioritizing tasks efficiently based on importance or urgency of completion deadlines.
Education
Australia Pacific Training CoalitionApia, Samoa
Tourism And Hospitality
01-2020
National University of SamoaApia Samoa
Associate of Arts from Tourism And Hospitality
01-2017
University Overview
- Degree Awarded with Honours (Tourism And Hospitality)
- NCEA Level (3)
- Coursework: (Tourism And Hospitality), (2020) level (3)
- Completed Studies in: (Early Childhood Education Teaching , (2012).
Skills
- Customer service Excellence
- Team Leadership and Training
- Attention to detail
- Cash Handling and Inventory Management
- Communication and Interpersonal skills
- Motivational leadership
- Multitasking in High-Pressure Environments
Languages
English
Professional Working
Timeline
Duty Manager
Tanoa Tusitala Hotel
02.2022 - 12.2024
Credit Controller
Tanoa Tusitala Hotel
07.2019 - 07.2022
Receptionist Assistant
Tanoa Tusitala Hotel
07.2017 - 07.2019
Australia Pacific Training Coalition
Tourism And Hospitality
National University of Samoa
Associate of Arts from Tourism And Hospitality
Similar Profiles
Praneel SharmaPraneel Sharma
Night Auditor at Tanoa Waterfront HotelNight Auditor at Tanoa Waterfront Hotel
Sheetal Shawani DeviSheetal Shawani Devi
Commis Chef at Tanoa International HotelCommis Chef at Tanoa International Hotel
Mele AkauMele Akau
Housekeeping Room Attendant at Tanoa International Dateline HotelHousekeeping Room Attendant at Tanoa International Dateline Hotel