Hi, I’m
Sueanna Raupita
Point England ,AUK
Summary
Customer-focused Front of House Team Member with years of experience in every front area. Warm and detail-oriented food service professional with exceptional listening skills and memory to best engage customers and present and sell menu options. Committed to building immediate rapport with diners and maximizing restaurant sales.
Efficient FOH Team Member known for productivity and completing tasks swiftly. Possess specialized skills in customer service, order management, and conflict resolution. Excel in communication, teamwork, and adaptability, ensuring seamless front-of-house operations and positive guest experiences.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
years of professional experience
Work History
Augusta Laundry Service Saint Johns
Delivery Driver
07.2022 - 04.2023
Job overview
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
KFCGlen Innes
FOH Team Member
03.2021 - 07.2022
Job overview
- Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
- Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
- Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
- Verified that all orders were correct before serving them to customers.
- Ensured compliance with health and safety regulations at all times.
- Stocked supplies such as silverware, condiments, napkins throughout the shift.
- Followed opening and closing procedures as outlined by management team.
KFC Pakuranga
FOH Team Member
06.2019 - 09.2021
Job overview
- Greeted customers and answered questions related to products and services.
- Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
- Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
- Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
- Verified that all orders were correct before serving them to customers.
- Ensured compliance with health and safety regulations at all times.
- Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
- Stocked supplies such as silverware, condiments, napkins throughout the shift.
- Communicated effectively with other team members to ensure smooth operation of restaurant activities.
- Followed opening and closing procedures as outlined by management team.
- Completed daily side work tasks assigned by supervisor or manager.
- Assisted colleagues whenever needed during peak business hours.
- Inspected food quality prior to serving it out to customers.
- Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
- Greeted and talked pleasantly with customers to promote positive image for business.
- Worked with managers to report and resolve customer issues or concerns.
- Followed national, state and local safety, health and sanitation guidelines to protect guests.
- Assisted servers with foodservice and cleaning needs to optimize guests' dining experiences.
- Filled soft drink cups and poured hot coffee and tea for patrons.
- Stocked and maintained buffet tables to keep ample food offerings available to guests.
Education
Solomon , Wiri Auckland
Class 2 Learners from Truck Driving Course
06-2023
University Overview
- 10 week night course for class 2 HT licence complete
- Participated in the (list the event, workshop, or seminar, etc. here)
- Workshops and Seminars Attended:
- Relevant Coursework and Training Programs:
Te Wanaanga O Aotearoa , Glen Innes, Auckland
Computer Skills Level 2 from Level 2 Computer Skills
05-2009
Skills
- Order taking
- Phone etiquette
- Menu design
- Open-close procedures
- Personal hygiene
- Greeting guests
- Money handling
- Professional appearance
- Complaint handling
- Guest relations
- Team collaboration
- Payment processing
Timeline
Delivery Driver
Augusta Laundry Service
07.2022 - 04.2023
FOH Team Member
KFC
03.2021 - 07.2022
FOH Team Member
KFC
06.2019 - 09.2021
Solomon
Class 2 Learners from Truck Driving Course
Te Wanaanga O Aotearoa
Computer Skills Level 2 from Level 2 Computer Skills
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