SUFIAN AHMED MOHAMMED
Auckland,AUK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Technical Support
Winhycare Pharma
08.2018 - 03.2022
- Managed high levels of call flow and responded to clients and their technical support needs.
- Evaluated and responded to incoming sales leads and requests for technical support assistance.
- Defined and documented technical support best practices.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Collaborated with colleagues in both domestic and international support facilities.
- Provided technical support in both on-site and telephone consultations.
- Designed and delivered product training for clients.
- Managed technical integration, systems engineering program management, customer support and program management.
- Maintained record of Installations and Annual Maintenance checks with the cleints and Team.
QA Engineer (Intern)
Alpinecode
03.2022 - 07.2022
- Actively participated in agile meetings with product management and development team
- Gathering requirements, build testing solutions and troubleshoot issues in order to deliver a high quality product
- Familiar with Agile methodology, Scrum, Sprints, SDLC and STLC
- Hands on experience of preparing Test cases, Bug reports, executing test cases, Test environment setup.
- Conducting required research and developing best practices.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Operated under Agile and Scrum frameworks to complete releases every Timeframe and well-organized sprints.
- Executed test scripts, logged defects and worked to resolve issues noted in testing process.
- Worked for US cleint Saas Product; Commercial Tribe and Australian Client; Tokn.
- Worked extended hours when necessary to meet deadlines.
Education
Bachelor's Of Technology - Computer Science Engineering
Kalinga University
Raipur, India07.2018
Skills
- Intern Management
- QA Testing
- Resolving Problems and Incidents
- Organizational Skills
- Customer Service
- Time Management
Timeline
QA Engineer (Intern)
Alpinecode
03.2022 - 07.2022
Technical Support
Winhycare Pharma
08.2018 - 03.2022
Bachelor's Of Technology - Computer Science Engineering
Kalinga University
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