C Programming
Suh-Young (Irene) Park
PhD Candidate
Auckland,Auckland
Summary
Dedicated Lecturer focused on supporting faculty with classroom needs. Successful at maintaining clean and organized supplies, planning activities and leading field trips. Excellent in teaching, mentoring and multitasker.
Overview
48
48
years of professional experience
12
12
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Teaching Assistant
Auckland University Of Technology
Auckland Central, Auckland
09.2019 - 12.2019
- Assisted lecturers with classroom management and document coordination to maintain positive learning environment.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Implemented practice exercises and group assignments to assist students in quick information grasping.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Provided instructional support to students unable to attend regular classes.
Account Manager (Project Manager)
IBM Korea
Seoul, Korea
01.1991 - 08.2018
- Maintained energy and enthusiasm in fast-paced environment.
- Handled 5 calls per day to address customer inquiries and concerns.
- Onboarded new temps by entering employee information into systems.
- Led projects and analyzed data to identify opportunities for improvement.
- Developed and maintained courteous and effective working relationships.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Identified issues, analyzed information and provided solutions to problems.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Saved $[Amount] by implementing cost-saving initiatives that addressed long-standing problems.
- Carried out day-to-day duties accurately and efficiently.
- Drove operational improvements which resulted in savings and improved profit margins.
- Used coordination and planning skills to achieve results according to schedule.
- Resolved problems, improved operations and provided exceptional service.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Design Thinking Coach
IBM Korea
Seoul, Korea
01.2015 - 05.2018
- Increased customer satisfaction by resolving issues.
- Trained and certified IBM's senior industry leaders.
- Created business opportunities for executives on blockchain and artificial intelligence through workshops.
- Worked with customers to understand needs and provide excellent service.
- Used coordination and planning skills to achieve results according to schedule.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Business Manager, Strategy and Solutions
IBM Korea
Seoul, Korea
01.2016 - 12.2017
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Achieved a 69% increase in service renewal in the first three months by developing and implementing a marketing strategy.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Improved business profits through innovative cost containment and revenue generation techniques.
- Enhanced and redefined organizational structure to maintain competitive edge across territories.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Brought in new business connections and revenue generation opportunities by improving networking strategies.
- Identified market product demands and customer trends to bring in new customers and retain existing ones for sustainable profits.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Scheduled meetings with supervisors to identify business obstacles, establish financial goals and tailor products to individual markets.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
People Manager
IBM Korea
Seoul, Korea
01.2006 - 12.2008
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Designed and deplopyed the people transformation program for outsourced service employees transferred from local outsourcing companies to IBM.
- Motivated employees through special events and incentive programs.
- Processed employee claims involving performance issues and harassment.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
- Organized and led staff orientation programs and training to promote collaboration.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced operational risks while organizing data to forecast performance trends.
- Raised property accuracy and accountability by creating new automated tracking method.
- Strategically managed resources, milestones and budgets, saving $[Amount] in expenses.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Developed and rolled out new policies designed to bolster productivity and reduce overall [Type] costs.
- Built loyal account base and long-term business relationships with [Type] accounts.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained new employees on proper protocols and customer service standards.
- Delegated [Type] daily tasks to employees, streamlining daily progress and efficiency.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Tracked and analyzed profitability and key metrics of [Type] establishment to improve overall profitability and bring in new clientele.
- Promoted positive customer experience through day-to-day supervision and management of [Type] facility.
- Increased sales by $[Amount] by establishing goals, overseeing performance and mentoring staff.
- Eased team transitions and new employee orientation through effective training and development.
- Managed, trained and motivated personnel to continuously improve knowledge and abilities in [Type] field.
- Developed and launched loss-prevention program, reducing theft [Number]%.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised daily operations of multi-million dollar [Type] operation.
- Teamed with [Type] department to create organization's mission and vision statements.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Collaborated with assistant managers to open and close [Type] office, handle large transactions and manage inventory.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class [Type] work.
- Mitigated business risks by working closely with staff members and assessing performance.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Generated and developed leads, using networking and [Type] system to acquire new clients.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Monitored over [Number] employees' day-to-day activities and made plans to rectify issues.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Interacted well with customers to build connections and nurture relationships.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Assisted in recruiting, hiring and training of team members.
- Maintained cleanliness and organization of [Type] workspace, working closely with employees to systemize tasks.
Competency Manager
IBM Korea
Seoul, Korea
01.2004 - 12.2005
- Designed and deployed the organisation’s skill development strategy and process for the service business unit (about 200 employees), collaborating with the executives, managers, employees, and global initiatives.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Increased customer satisfaction by resolving issues.
- Worked flexible hours across night, weekend and holiday shifts.
- Monitored company inventory to keep stock levels and databases updated.
Instructor
IBM Korea
Seoul & Bangkok, Korea & Thailand
10.1995 - 12.2003
- Designed and taught executives, managers, and architects about digital marketing, e-business overview, application development method, programming, and project management.
- Was invited twice to IBM Thailand as the best instructor in Asia Pacific to teach development methods and tools (Java and Smalltalk) to managers and developers.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Used learning assessments to regularly monitor student understanding of class concepts and materials.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Facilitated learning with creation of engaging analyzing, designing, programming and oral assignments.
Application Developer
IBM Korea
Seoul, Korea
07.1989 - 09.1991
- Participated in design and planning exercises for future software rollouts.
- Designed and implemented health-based applications based on customers’ requirements.
- Participated with clients in discussion meetings.
- Worked closely with other team members in such tasks as troubleshooting and debugging.
- Resolved system test and validation problems to provide normal program functioning.
Education
Bachelor of Science - Applied Mathematics
University of California, Los Angeles
Los Angeles, USA 09.1983 - 06.1987
MBA - Management Information Systems
Sogang University
Seoul, Korea 02.1993 - 02.1997
Ph.D. - Marketing
Auckland University of Technology
Auckland, New Zealand 02.2019 - 03.2023
Skills
Individual and group instruction
Accomplishments
- Earned certification in [Area of specialization].
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
- Created [Type of program] afterschool program, which grew [Number]% year-over-year.
Affiliations
- American Marketing Association (AMA)
- Australian and New Zealand Marketing Academy
Software
Certification
Enterprise Design Thinking Co-Creator, IBM Koera - 2018
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Try not to become a man of success. Rather become a man of value.
Albert Einstein
Timeline
Teaching Assistant
Auckland University Of Technology
09.2019 - 12.2019
Ph.D. - Marketing
Auckland University of Technology
02.2019 - 03.2023
Enterprise Design Thinking Co-Creator, IBM Koera - 2018
12-2018
Business Manager, Strategy and Solutions
IBM Korea
01.2016 - 12.2017
Design Thinking Coach
IBM Korea
01.2015 - 05.2018
People Manager
IBM Korea
01.2006 - 12.2008
Competency Manager
IBM Korea
01.2004 - 12.2005
Instructor
IBM Korea
10.1995 - 12.2003
MBA - Management Information Systems
Sogang University
02.1993 - 02.1997
Account Manager (Project Manager)
IBM Korea
01.1991 - 08.2018
Application Developer
IBM Korea
07.1989 - 09.1991
Bachelor of Science - Applied Mathematics
University of California, Los Angeles
09.1983 - 06.1987
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