Suivaaia Taape
Auckland,Henderson
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Hardworking and passionate job seeker with strong organizational. Ready to help the team achieve company goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Shift Manager
Mcdonalds Ash Street
11.2022 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Reduced employee turnover by implementing effective retention strategies such as recognition programs and career development opportunities.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Kept accurate and detailed records of personnel progress and productivity.
- Managed staff hiring, training and supervision.
- Troubleshot equipment to reduce service calls and downtime.
- Cultivated professional working relationships with peers and supervisors.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Supervised ongoing daily production phases.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Exercised composure under pressure and in escalated customer service scenarios.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Developed strong relationships with vendors to ensure timely delivery of products while maintaining cost efficiencies.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
Bachelor of Arts - Education
Auckland University of Technology
Auckland, NZSkills
- Equipment Troubleshooting
- Safety Compliance
- Schedule Oversight
- Staff Development
- Team Development
- Employee Training
- Training and Mentoring
- Cash Handling
- Decision-Making
- Performance Reviewing
- Workplace Safety
- Sales Strategies
- Mentoring and Coaching
- Staff Motivation
- Opening and Closing Procedures
- Handling Customer Complaints
- Schedule Management
- Process Improvements
- Staff Training and Onboarding
- Accurate Money Handling
- Punctual and Reliable
- Compliance Understanding
- Documentation and Reporting
- Operations Management
- Delegation capabilities
- Process improvement
- Problem-solving abilities
- Interpersonal Skills
- Flexible Schedule
- Inventory Controls
- Energetic and Enthusiastic
- Relationship Building
- Budgeting Knowledge
- Delegating Work
- Supply Ordering
- Quality Assurance
- Team leadership
- Project management
- Industry knowledge
- Technical proficiency
- Goal setting
- Scheduling expertise
- Quality control
- Customer service focus
- Task prioritization
- Analytical thinking
- Shift Scheduling
- Regulatory Compliance
- Strategy Development
- Safety Management
- Staff Supervision
- Performance Monitoring
- Equipment Operation
- Workflow Analysis
- Production Planning
- Assigning Work
- Performance Reporting
- Customer Service
- Worker Training
- Solutions Development
- Team Collaboration and Leadership
Languages
Samoan
Full Professional
English
Full Professional
Certification
- first in Semester 3 Fabric Technology
- Ivy Rakich Memorial Award for industry and Achievement
- Third in Junior Water Inquiry
- First in year 9-13 level Samoan subject
- Top scholar for Samoa language in the whole of New Zealand
- Qualify shift manager in McDonalds
Timeline
Shift Manager
Mcdonalds Ash Street
11.2022 - Current
Bachelor of Arts - Education
Auckland University of Technology
- first in Semester 3 Fabric Technology
- Ivy Rakich Memorial Award for industry and Achievement
- Third in Junior Water Inquiry
- First in year 9-13 level Samoan subject
- Top scholar for Samoa language in the whole of New Zealand
- Qualify shift manager in McDonalds
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