Sukh Cheema
Swanson,Massey
Summary
Positive and dedicated Shift Supervisor with over 8 years of Knowledge about safety standards, customer relations and inventory management. Highly professional, team oriented and proactive in organizing workflows and resources to meet shift demands.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Mobil
08.2018 - Current
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly services.
- Supervise day-to-day customer service operations to provide staff with guidance and drive productivity.
- Team Leadership.
- Customer Relations.
- Staff Management.
- Training and Development.
- Expertise in sales.
- Barista.
- Schedule Management, assessed and authenticated customer exchanges, voids and returns.
- Ordering, Stock take.
- Charged with preparing Coffee, Teas, Ice Drinks and Smoothies for more than 150 customers per day.
Bartender & Waitress
Punjabi Kitchen
03.2020 - 07.2021
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Housekeeping Room Attendant
Sofitel Hotels
01.2018 - 08.2018
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
Bartender & Waitress
Ship And Anchor
12.2016 - 11.2017
- Kept accurate inventories and notifies management of ordering needs for liquor, beer, wine and bar supplies.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Kept alcoholic beverages well stocked and organized to meet expected demands.
- Set up glassware,liquor and other necessary supplies for special events.
- Addressing customer needs and resolving concerns.
Customer Service Representative
Star Kebab
11.2015 - 07.2016
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Cash handling.
- Increased daily sales by upselling menu items based on customer preferences.
- Developed and maintained positive relationships with customers to enhance service.
Bartender
Alamo Sports Bar
10.2015 - 06.2016
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
- Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
Education
Diploma - Business And Enterprise Management
Abacus Institute of Studies
Auckland08.2018
Postgraduate Diploma - Business Management
Whitireia Community Polytechnic
Auckland08.2016
Skills
- Inventory Control
- Customer-Oriented
- Cash Handling Expertise
- Staff Management
- Training and Mentoring
- Leadership Abilities
- Problem Solving
- Conflict Resolution
- Effective Communication
- Stock Take, Ordering Stock
Certification
- Barista Certificate
- Food and Safety Certificate
- First Aid Training
- Fire Safety Training
Timeline
Bartender & Waitress
Punjabi Kitchen
03.2020 - 07.2021
Shift Supervisor
Mobil
08.2018 - Current
Housekeeping Room Attendant
Sofitel Hotels
01.2018 - 08.2018
Bartender & Waitress
Ship And Anchor
12.2016 - 11.2017
Customer Service Representative
Star Kebab
11.2015 - 07.2016
Bartender
Alamo Sports Bar
10.2015 - 06.2016
Diploma - Business And Enterprise Management
Abacus Institute of Studies
Postgraduate Diploma - Business Management
Whitireia Community Polytechnic
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