SUKH CHAHAL
Pukekohe
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behavior, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
ASB BANK LIMITED
07.2019 - Current
- Resolve/satisfy customer needs, problems and concerns within bounds of laws and policy
- Identify customer needs and educate them on relevant products and services
- I Take ownership for own development, ensuring that Manager is advised of any learning and development needs
- Ensure that Bank’s ethics and values are incorporated into all customer conversations and interactions
- Achieve and exceed performance measures in productivity, customer service and sales to deliver
- Unbeatable experiences
- Maintain unbeatable experience to customers across ASB group.
ASSOCIATE KYC ANALYST
ASB BANK LIMITED
10.2021 - 05.2022
- Support our internal and external customers with Anti-Money Laundering and Counter Terrorism Financing onboarding requirements for account opening and ongoing customer due diligence
- Collect information from front line staff and customers
- Analyses and interrogate data received from various systems, customers and other sources to identify and verify customers
- Inform customers on how to provide suitable verification information
- Preventing and managing impact of financial crime
- Ensuring compliance with Anti-Money Laundering, Counter Terrorism Financing, Foreign Account Tax Compliance Act, and Common Reporting Standard policy through collection and verification of customer data
- Delivering simple and easy customer experiences, leading to great customer outcomes
- Reason for Leaving- I must leave for emergency maternity leave and it was fixed term role.
Technical Support Agent
Vodafone Smales Farm
06.2018 - 01.2019
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Maintain expert knowledge at all times for all product and services, to ensure accurate information is continually provided to internal and external customers
- Helping customers for their technical issues remotely using different CRM if unable then escalating issue and raising tickets technicians to go out
- Participate in briefings and team training meetings
- Ensure daily KPI and adherence to roster
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- ACHIEVEMENTS
- Received "ADMIRED" award 4 times for best customer services
- Received 5 way 2 Go from supervisor and team leader for exceptional customer services
- Gained a NZQA contact center certification after 6 month of employment
Manager
Z - Mairangi Bay, Service Station
02.2017 - 06.2018
- Maintained team efficiency by delegating daily activities, monitoring output and rewarding positive contributions
- Attend to all staff matters: recruitment, training, leave management & Maintaining a dynamic team
- Daily reconciliation of fuel stock Preparation and decision making on store product mix to suit customer base
- Responsible for the Health and Safety of all staff and customers to the station
- Fully conversant with all systems utilized by Z Energy including POS transactions, banking reconciliation, HR system
- Attend regular Manager training sessions to ensure exemplary customer service My current role has significantly increased
- ACHIEVEMENTS
- Won best site award in Auckland region in yearly Awards
- Met the sales target most of the month in year and won cash awards for the site team
- Reason for Leaving- Got a Job opportunity in Vodafone
Team Member
Z - Mairangi Bay - Service Station
09.2016 - 02.2017
- Providing full customer support throughout the day Full forecourts service to customers Assisting with stock control
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Successfully communicated with all team members to navigate job duties and complete daily tasks
- Resolved complicated issues quickly to maintain productivity goals
- ACHIEVEMENT
- Promoted to Manager Role after 8 months of employment
- Received the employee of the Month award after 6 months of employment
- Promoted to" Manager Role” after 8 months of employment.
Technician Support Agent
Cloud Net Service Ltd
02.2015 - 09.2016
- Provide friendly and knowledgeable support to a wide range of customers via phone, fax or email Maintained and managed a personal client base of 15 clients
- Troubleshoot a range of technical issues and problems with installations, new server hardware and software infrastructure Handle 1st/2nd line support calls
- ACHIEVEMENTS
- Won cash prize for best service
- Reason for leaving - Fixed Term Contract
Assistant
NZ Merchants Ltd
09.2014 - 02.2015
- Picking and packing products
- Preparing deliveries for dispatch
- Warehouse floor stock management
- Reason For leaving - Got IT job
Checkout Operator
New World Devonport
11.2013 - 07.2014
- Educated customers about store procedures, merchandise and promotions
- Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches
- Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change
- Assisted customers by answering questions and fulfilling requests
- Checked prices for customers and processed items sold by scanning barcodes
- Reason for leaving - looking for IT Job
Education
NZQA Level 3 certificate in contact centre -
NZQA
Auckland2019
Diploma - Advanced Computing Systems
International College of Auckland
Auckland2014
Diploma - Computer Science Engineering
GTB College of Engineering
Auckland2011
Skills
- Customer Service Focused
- Attention to Details and Accuracy
- Organizing and Prioritizing
- Interpersonal skills
- Excellent Communication Skills
- Time Management Skills
- Retail Sales Customer Service
- Report Creation
- Critical Thinking
- Remote access technology
- Excellent problem-solving abilities
- Microsoft Word
Timeline
ASSOCIATE KYC ANALYST
ASB BANK LIMITED
10.2021 - 05.2022
CUSTOMER SERVICE REPRESENTATIVE
ASB BANK LIMITED
07.2019 - Current
Technical Support Agent
Vodafone Smales Farm
06.2018 - 01.2019
Manager
Z - Mairangi Bay, Service Station
02.2017 - 06.2018
Team Member
Z - Mairangi Bay - Service Station
09.2016 - 02.2017
Technician Support Agent
Cloud Net Service Ltd
02.2015 - 09.2016
Assistant
NZ Merchants Ltd
09.2014 - 02.2015
Checkout Operator
New World Devonport
11.2013 - 07.2014
NZQA Level 3 certificate in contact centre -
NZQA
Diploma - Advanced Computing Systems
International College of Auckland
Diploma - Computer Science Engineering
GTB College of Engineering
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