Sukhchain Singh
HOSPITALITY
Ohakune ,Ohakune
Overview
9
9
years of professional experience
Work History
Motel Manager
Arora Hospitality Group
09.2024 - Current
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Coordinated events held at the motel facility, ensuring seamless execution of special occasions that met clients'' expectations.
- Managed daily operations for better customer service and increased revenue.
- Conducted regular property inspections to address maintenance issues promptly, maintaining a well-kept appearance for the motel.
- Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.
- Increased repeat business through excellent customer service and targeted marketing efforts.
- Reduced expenses with effective cost control measures in purchasing and payroll management.
- Developed strong relationships with local businesses to increase referrals and drive business growth.
- Trained staff on best practices, enhancing overall motel performance and guest experience.
SODEXO
03.2024 - 06.2024
Assistant Restaurant Manager
THE EARTH trademark collection by Wyndham
02.2023 - 01.2024
- Handling Food and beverage team (IRD/ Bar/Banquet/Restaurent)
- Absent of Bar manager handling Bar inventory as well.
Senior Food and Beverage Executive
Crowne Plaza
08.2015 - 02.2023
- Start As a preopening team with Banquet and mice operations.
- Did biobubble for under-19 women cricket team as food and beverage Incharge for
- 2 months from September 2021 to October 2021.
- Handling Guest Problem and handling them very carefully. And managing team for daily operations.
- I started a feedback form process in In Room Dinning for knowing guest experience and their suggestions.
- 2 years worked in All Day Dinning Restaurant (Socorro) as food and beverage executive And handling team management and building a strong team for show. Also checking food and service quality and ensure for make it right.
- 1 year worked at in Room Dinning Handling Room Guest and their acceptation. And
- Learning for revenue generating part as F&B Supervisor.
- 2 year 2 month worked at all day dining restaurant handling guest and their problem.
- Handling restaurant as a supervisor.
- 1 year 8 month worked as banquet and mice associate to learning events planning and Managing the Man Power.
Skills
- Hindi
- English
- Punjabi
- DOAP (Diploma in Office Automation and Publishing)
- Hospitality
- Guest experiences
- Food and Beverage Operations
- Training and mentoring
- Staff Training
- Staff Supervision
- Employee Scheduling
- Employee Development
- Telephone Etiquette
- Teamwork and Collaboration
- Front office operations
- Complaint Handling
- Cash Handling
- Staff Training and Development
- Guest accommodations
- Staff Scheduling
- Reliability
- Multitasking Abilities
- Computer Skills
- Employee Development
- Telephone Etiquette
- Teamwork and Collaboration
- Front office operations
Qualifications
Licence Controller Qualification
BCA, Rajasthan University,
Diploma in Hospitality, Frankfinn Alwar
Personal Information
- Father's Name: Mr. Harvinder Singh
- Date of Birth: 06/21/94
- Nationality: Indian
- Marital Status: Married
- Visa Status: NZ Aewv till 07/2026
Hobbies and Interests
- Poetry writing
- Travel in cultural places
Disclaimer
I hereby declare that all the information furnished above is true to the best of my knowledge and belief.
Timeline
Motel Manager
Arora Hospitality Group
09.2024 - Current
SODEXO
03.2024 - 06.2024
Assistant Restaurant Manager
THE EARTH trademark collection by Wyndham
02.2023 - 01.2024
Senior Food and Beverage Executive
Crowne Plaza
08.2015 - 02.2023
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