Sukhdeep Kaur

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Promoted high customer satisfaction by resolving problems with knowledgeable.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

• Assisting the customers with products/services information, answering their questions, and escalating any emerging issues/problems to the store manager
• Understanding customer needs and helping them with shopping, stocking shelves with products and keeping the shelves presentable at all times
• Working on till to speed up the checkout process and swap the other responsibilities within the store during peak hours to suit the business need
• I operate computer with proficiency in Microsoft Word, maintained printer, answered calls.
• Consulted with customers regarding needs and addressed concerns.
• Managed multiple tasks simultaneously while providing excellent customer service experience.
• Handled customer inquiries and complaints in a timely manner.

• Read blueprints, drawings and plans and communicate them to workers
• Supervised the construction activities including excavation, foundation, superstructure, ready mix concrete with boxing and structural steel erection, brickwork and plaster till the handover
• Estimated the quantity of material required and managed the inventory as well as suppliers
• Maintained daily progress report of site work as well as inward and outward movement of the materials on site
• Maintaining Safety on site through promoting safety culture.

• Utilized lean knowledge and tools to identify and assist with continuous improvement initiatives.
• Estimated change orders and costs for project manager.
• Maintained timely and accurate oral and written technical reports of engineering activities.

• Worked on the range of projects including industrial and institutional projects training with outstanding grade with SGPA of 10.

• Worked on site for the period of training under the engineering department.

• Created models of buildings, road works, etc and monitored a support school project in India.