Sukhjit Kaur
Takanini
Summary
Proactive and goal oriented Retail Sales Professional with 5+ years experience, passionate about genuinely helping customers by identifying their needs, and recommending complete solution. Effective at prioritizing tasks and meeting deadlines.
Overview
6
6
years of professional experience
Work History
Retail Sales Consultant
Noel Leeming
10.2020 - Current
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Analyzed sales data to optimize strategies for reaching target demographics more effectively.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
- Maximized sales revenue through personalized recommendations and upselling techniques.
- Handled cash transactions accurately while adhering to established security procedures.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Follow up with the customers and suppliers in regards to stock availability and smooth delivery process
Retail Customer Service Representative
Noel Leeming
06.2020 - 10.2020
- Resolved customer complaints promptly, resulting in increased loyalty and repeat business.
- Monitored customer feedback and made adjustments to improve service quality.
- Handled returns and exchanges professionally, retaining customer trust while adhering to company guidelines.
- Provided exceptional service by going above and beyond to meet customer needs, generating positive reviews and referrals.
- Processed transactions efficiently using point-of-sale systems, reducing wait times for customers.
- Managed daily cash handling procedures, ensuring accuracy in transactions and safeguarding company assets.
- Banking the total cash by every end of the day
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Retail Customer Service Representative
Noel Leeming
05.2019 - 06.2020
Education
Bachelor of Commerce -
Guru Nanak Dev University
Jalandhar01-2015
Skills
- Customer Satisfaction
- Verbal and Written Communication
- Technical skills
- Negotiation and Upselling strategies
- Flexible and Adaptable
- Building rapport
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- POS System Operation
- Policy and Procedure Adherence
Languages
English
Hindi
Punjabi
Timeline
Retail Sales Consultant
Noel Leeming
10.2020 - Current
Retail Customer Service Representative
Noel Leeming
06.2020 - 10.2020
Retail Customer Service Representative
Noel Leeming
05.2019 - 06.2020
Bachelor of Commerce -
Guru Nanak Dev University
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