Sukhman Kaur
Manukau ,Auckland
Summary
Dynamic customer service expert with a proven track record at Bunnings Wellington Central, excelling in order tracking and communication. Adept at multitasking and providing technical support, I consistently enhance customer satisfaction through effective problem-solving and team collaboration. Recognized for maintaining professionalism in challenging situations, ensuring seamless service delivery.
Overview
4
4
years of professional experience
Work History
Service Desk Team Member
Bunnings Wellington central
Wellington , Wellington
11.2022 - Current
- Developed strong communication skills to provide exceptional customer service by assisting customers with product and service inquiries, accurately processing transactions and fulfilling online orders.
- Demonstrated adaptability, by supporting team members in other departments when required and training other team members in register operations.
- Work in a team to help maintain a clean and organised store by restocking shelves, arranging displays, creating labels and signs and regularly cleaning work areas.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained a high level of professionalism when dealing with difficult customers.
- Contacted customers about potential service upgrades, new services and account changes.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered phone calls regarding inquiries about products or services.
Help Desk Assistant
VMM Institute of Technology
Amritsar, Amritsar, India
03.2021 - 02.2022
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Supported customers with online billing, access, and account issues.
- Analyzed system logs to identify potential issues with computer systems.
- Updated customer information and account status in the database following each interaction.
- Performed remote troubleshooting sessions with customers as required.
Education
Master of Science - Information Technology
Guru Nanak Dev University
Amritsar,India 03-2021
Skills
- Strong written and oral communication skills
- Customer service expert
- Extreme attention to detail
- Quick learner
- Multitasking and organization
- Information gathering
- Typing proficiency
- Microsoft office
- Email management
- Technical support
- Strong decision-making skills and able to choose the best option after weighing the strengths and weaknesses of numerous solution
- Team collaboration
- Calm and hardworking
References
References available upon request.
Timeline
Service Desk Team Member
Bunnings Wellington central
11.2022 - Current
Help Desk Assistant
VMM Institute of Technology
03.2021 - 02.2022
Master of Science - Information Technology
Guru Nanak Dev University
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