Sukhmanbir Singh
Papamoa,BOP
Summary
Dynamic customer service professional with a proven track record at Burger King, excelling in cash handling and fostering customer loyalty through effective communication and empathy. Recognized for maintaining high standards of cleanliness and organization, while training new team members to enhance operational efficiency and service quality.
Overview
4
4
years of professional experience
Work History
Cashier
McDonald's
07.2023 - 03.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of cash register area and dining space.
- Assisted customers with menu inquiries, enhancing overall service experience.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Handled cash and card payments accurately, ensuring financial integrity at all times.
Customer Service Representative
Burger King
03.2021 - 05.2023
- Delivered exceptional customer service, ensuring satisfaction through effective communication and problem resolution.
- Managed cash transactions accurately while maintaining a balanced register during peak hours.
- Assisted in training new team members on operational procedures and customer interaction techniques.
- Handled customer inquiries and complaints with professionalism, fostering a positive dining experience.
- Maintained cleanliness and organization of dining area, complying with health and safety standards.
- Supported management in inventory control, monitoring stock levels and ensuring product availability.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Information And Communication Technology
Guru Nanak Dev University
Amritsar, Punjab, India05.2022
Skills
Customer service
Packing
Patience and empathy
Cleaning and sanitizing
Cash handling
Customer relations
Order taking
Order packaging
Data entry
Languages
English
Full Professional
Timeline
Cashier
McDonald's
07.2023 - 03.2025
Customer Service Representative
Burger King
03.2021 - 05.2023
Bachelor of Science - Information And Communication Technology
Guru Nanak Dev University